Part-Time Member Service Specialist

Redwood-Credit-Union; Napa (CA); On-site; USD 33,000 - 43,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Job summary

Redwood Credit Union is hiring a Part Time Member Service Center Representative in Napa to handle routine and specialized phone requests and back-office work for Member transactions.

Responsibilities include answering calls, processing transactions, educating members on lending and memberships, and providing basic online/mobile banking support. A high school diploma and call center experience are preferred.

Qualifications

• Knowledge of modern office methods, practices and procedures.
• Skill in the operation of a personal computer with Internet and Intranet access in a Windows environment.
• Must possess demonstrated Member service skills.
• Ability to cross-sell products and services to meet Member needs.
• Ability to make mathematical computations.
• Ability to type 40 words per minute.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to work a rotating schedule which will include working on Saturdays.

Responsibilities

• Answer the telephone within established performance and service guidelines.
• Complete phone transactions accurately and efficiently.
• Disseminate and provide education of lending, CUSO and membership information to callers.
• Research Member problems and respond with thorough, accurate information or direct to appropriate department.
• Provide basic level technical support of online and Mobile banking platforms.
• Deliver excellent Member service by following policy and standards.

Skills

Customer service

Phone communication

Cross-sell

Typing 40 wpm

Basic IT support

Education

High school diploma or equivalent

Tools

Windows OS

Job description

Redwood Credit Union is hiring a Part Time Member Service Center Representative in Napa to handle routine and specialized phone requests and back-office work for Member transactions.

Responsibilities include answering calls, processing transactions, educating members on lending and memberships, and providing basic online/mobile banking support. A high school diploma and call center experience are preferred.