Member Services Pro - Part-Time Front Desk

Lake Superior YMCA; Grand Marais (MN); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Retirement plan

Paid time off

Family membership (2 adults)

Program discounts

Referral program

Employee engagement activities

Employee assistance program

Growth and development opportunities

Leadership certification

Job summary

Lake Superior YMCA in Grand Marais, MN is seeking a Part-Time Member Services Representative to greet members, process memberships, and connect people with YMCA programs. This frontline role emphasizes excellent customer service, strong problem-solving, and relationship-building while maintaining a welcoming lobby and smooth check-in flow.

The role offers opportunities for growth, training, and certification support, with a focus on inclusivity and community engagement, and requires flexibility

Qualifications

• Excellent interpersonal and problem-solving skills; detail oriented.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience; ability to multi-task.
• Basic knowledge of computers.
• CPR/First Aid and AED certified. Training can be provided upon hire and must be obtained within60 days. Higher levels of certification are accepted.
• Commitment of supporting principles of equal opportunity and affirmative action to achieve a diverse work environment.

Responsibilities

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships; completes merchandise sales.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Fold and hand out towels; maintain desk and lobby cleanliness.
• Fosters an inclusive environment appreciative of differences in the workplace. Meaningfully participate in and lead efforts to support the Y’s commitment to equity and diversity.

Skills

Interpersonal skills

Problem solving

Customer service

Diversity & inclusion

Basic computer skills

CPR/First Aid AED

Equal opportunity commitment

Education

CPR/First Aid certification

AED certification

Job description

Lake Superior YMCA in Grand Marais, MN is seeking a Part-Time Member Services Representative to greet members, process memberships, and connect people with YMCA programs. This frontline role emphasizes excellent customer service, strong problem-solving, and relationship-building while maintaining a welcoming lobby and smooth check-in flow.

The role offers opportunities for growth, training, and certification support, with a focus on inclusivity and community engagement, and requires flexibility