Part-Time Member Services Call Center Specialist

Auburn University; Auburn (AL); On-site; USD 21,000 - 29,000; Part time

Job summary

Auburn University is seeking a Part-Time Call Center Representative in Auburn, AL. You will handle inbound member inquiries, assist with account maintenance, and support back-office transactions while providing friendly service.

Responsibilities include answering calls, responding to emails and online messages, guiding members through electronic statements, and promoting credit union products and services. Strong communication, typing skills, and proficiency with MS Office and Symitar are

Qualifications

• High School Diploma or equivalent.
• Preference for 2 years of member service or call center experience.

Responsibilities

• Answer and assist members who call the Credit Union.
• Respond to members' emails and online messages.
• Assist members with Share and Loan transactions.
• Update member records when appropriate.
• Promote Credit Union products and services to members.
• Take loan payments by phone.
• Resolve online issues such as Bill Pay and transfers.

Skills

MS Office

Communication skills

Organizational skills

Independent work

Typing

Phone system

Education

High School Diploma or equivalent

Tools

Symitar

Phone system

Job description

Auburn University is seeking a Part-Time Call Center Representative in Auburn, AL. You will handle inbound member inquiries, assist with account maintenance, and support back-office transactions while providing friendly service.

Responsibilities include answering calls, responding to emails and online messages, guiding members through electronic statements, and promoting credit union products and services. Strong communication, typing skills, and proficiency with MS Office and Symitar are