Member Care Agent- North

Alabama Credit Union; Madison (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Alabama Credit Union is seeking a Member Care Agent to deliver outstanding service by phone from our call center in County Line, Alabama. You will handle member inquiries with professionalism, maintain composure in a fast-paced environment, and help members choose products and services to better their financial lives.

Ideal candidates have strong computer skills, a high school diploma, and a desire to assist the community.

Qualifications

• High school diploma or equivalent required.
• Good computer skills including Microsoft Office and web-based applications.

Responsibilities

• Provide friendly, professional, and accurate member service over the phone.
• Work in the call center in County Line, Alabama, handling multiple priorities in a fast-paced environment.
• Describe and offer Alabama Credit Union products and services to members to enhance their lives.

Skills

Customer service

Phone communication

Calm under pressure

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

Career opportunities await you at Alabama Credit Union. At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives. Our “Best Companies to Work for in Alabama” and “Best Credit Unions” designations say it best - our employees feel good about their lives.

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care Agents are expected to provide friendly, professional, and accurate service to all members and credit union associates, primarily by telephone. This position is located within our call center in County Line, Alabama. To take a detailed look into the role of a member care agent please watch the above "A Day in the Life" video.

If you cannot talk to strangers about Alabama Credit Union products or services that they might utilize, if you hate being on the phone with people who need you to assist with financial questions, if you can’t work in a fast-paced environment with multiple priorities and a high level of detail-orientation, this may not be the job for you. However, if you can maintain a calm demeanor and composure in high-pressure situations, if you have great computer skills, a willingness to continuously learn, and if you possess a high degree of self-motivation, this may be the perfect opportunity to feel good about your career!

Requirements

Minimum qualifications include a high school diploma or equivalent, good computer skills (including the ability to use Microsoft Office products and web-based applications), strong ability to maintain an even tone and calm disposition (even when callers do not), the ability to describe and offer products and services to members that would enhance their lives, the ability to change focus efficiently in a fast-paced environment, and above all, a desire to help others in your community.

Other preferred qualifications are one to three years of similar or related experience in customer service.