Part-Time Call Center Representative

Auburn University; Auburn (AL); On-site; USD 21,000 - 29,000; Part time

Job summary

Auburn University is seeking a Part-Time Call Center Representative in Auburn, AL. You will handle inbound member inquiries, assist with account maintenance, and support back-office transactions while providing friendly service.

Responsibilities include answering calls, responding to emails and online messages, guiding members through electronic statements, and promoting credit union products and services. Strong communication, typing skills, and proficiency with MS Office and Symitar are

Qualifications

• High School Diploma or equivalent.
• Preference for 2 years of member service or call center experience.

Responsibilities

• Answer and assist members who call the Credit Union.
• Respond to members' emails and online messages.
• Assist members with Share and Loan transactions.
• Update member records when appropriate.
• Promote Credit Union products and services to members.
• Take loan payments by phone.
• Resolve online issues such as Bill Pay and transfers.

Skills

MS Office

Communication skills

Organizational skills

Independent work

Typing

Phone system

Education

High School Diploma or equivalent

Tools

Symitar

Phone system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part-Time Call Center Representative

Auburn, AL, US

3 days ago Requisition ID: 1004

I. Title: Call Center Representative

II. Nature and Purpose: The Call Center Representative reports to the Call Center Director and in his/her absence, the Director of Technical Operations of the credit union. This position’s primary role is to handle all incoming communications with members and take care of back-office account maintenance and transactions, as necessary.

III. Duties and Responsibilities:

• a.Daily: The Call Center Representative shall:
• i. Answer and assist members who call the Credit Union
• ii. Receiving and responding to members electronic communications (E-mails and online Messages
• iii. Enable and assist members with Electronic Statements
• iv. Assist members with Share and Loan transactions
• v. Update Member records when appropriate
• vi. Resolve Online issues which may include Bill Pay, FI to FI Transfers, Account Set-up, etc.
• vii. Assist members with Debit card questions and issues
• ix. Renew Share Certificates and maintain necessary records
• x. Have knowledge of all Credit Union Products and Services
• xi. Promote Credit Union Products and Services to members
• xii. Assist members with NADA Vehicle Values
• xiii. Take Loan Payments by phone
• xiv. Perform all tasks as assigned by supervisor.
• i. Must be able to proficiently use the Credit Unions phone system
• ii. Must be comfortable with Symitar
• iii. Must be willing to learn and adapt to new products and services within the Credit Union.
• iv. Must be able to communicate thoughts clearly, both orally and written. Must be able to communicate well with both members and staff.

IV. Relationships:

• a. Work under the supervision and leadership of the Call Center Director
• b. Demonstrate loyalty to the organization and co-operation with management and employees
• d. Conduct personal business and personal finance so as not to interfere with or reflect on this position in a negative manner
• e. Maintain businesslike dress and professional appearance according to the AUCU dress code.

V. Qualification:

• a. Develop knowledge of the organization, operation, philosophy, and objectives of the Credit Union\
• b. Proficiency with MS Office products, including Word, Excel, PowerPoint, and Outlook
• c. Excellent oral and written communication skills
• d. Strong organizational skills
• e. Ability to work both independently and under supervision
• f. Maintain working knowledge of credit policies and procedures
• g. Have knowledge of general accounting principles
• h. Have a developed typing skill, ability to operate calculator and handle mathematical computations
• necessary for amortization of loans, interest comparisons, and dividend calculations.

VI. Experience

• a. High School Diploma or equivalent
• b. Prefer 2 years of member service or call center experience.