Part-Time Member Experience Specialist: Engagement

Crossroads YMCA; Crown Point (IN); On-site; USD 16,000 - 23,000; Part time

Job summary

The Crossroads YMCA in Crown Point, IN is seeking a Part-Time Member Services Associate to deliver legendary customer service, promote memberships and programs, and maintain a welcoming, safe environment for all. The role is about 20 hours per week with starting pay at $14.00 per hour, based on experience.

Respond to member needs, assist with tours, upsell memberships, and support events while upholding YMCA policies and ensuring a friendly atmosphere for our community.

Qualifications

• Previous customer service, sales, and cash handling experience is required.
• Daxko 101, Listen First Training and I Hear You Service with Care Training.
• Daxko 201, Cause Driven Tour Training and Ys way to service engagement trainings.
• Certifications required within 30 days of hire: CPR/AED & First Aid and New Employee Orientations.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
• Adequate computer skills with CRM experience.

Responsibilities

• Greet and assist all members, guests, and staff with a smile and relationship-ready manner.
• Promote memberships and programs to drive recruitment and retention.
• Handle cash drawer and shift close-out.
• Provide a safe, welcoming environment and respond to member needs.
• Maintain knowledge of YMCA policies and emergency procedures.

Skills

Customer service

Cash handling

CRM experience

Communication

Problem solving

Sales

Tools

Daxko 101

Daxko 201

Job description

The Crossroads YMCA in Crown Point, IN is seeking a Part-Time Member Services Associate to deliver legendary customer service, promote memberships and programs, and maintain a welcoming, safe environment for all. The role is about 20 hours per week with starting pay at $14.00 per hour, based on experience.

Respond to member needs, assist with tours, upsell memberships, and support events while upholding YMCA policies and ensuring a friendly atmosphere for our community.