Part-Time Member Experience Advisor

Crossroads YMCA; Crown Point (IN); On-site; USD 18,184 - 25,898; Part time

Job summary

Crossroads YMCA in Crown Point, IN is seeking a Part-Time Member Engagement Center Agent to greet members, handle a high volume of inbound calls, and provide accurate information about memberships, billing, and programs. This role is in-office and requires a commitment of at least 18 hours per week.

The agent will conduct outbound calls to welcome new members, promote YMCA services, document interactions, and help members connect with programs that fit their goals while maintaining high service

Qualifications

• High school diploma or equivalent.
• 1 year of customer service or call center experience; sales experience preferred.
• Minimum 18 hours per week or minimum 3 shifts per week.
• Excellent interpersonal communication, problem-solving skills, and ability to multitask in a fast-paced environment.
• Familiarity with YMCA programs and services is a plus.

Responsibilities

• Handle a high volume of inbound member/customer service calls with professionalism and empathy.
• Conduct outbound calls to welcome new members and promote programs and services.
• Provide clear information about memberships, billing, policies, and YMCA offerings.
• Match member interests with appropriate programs and services, aiding retention.
• Maintain accurate documentation of member interactions and escalate issues as needed.
• Meet or exceed individual and team performance metrics and service standards.

Skills

Customer service

Communication skills

Multitasking

Sales experience

CRM experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Crossroads YMCA in Crown Point, IN is seeking a Part-Time Member Engagement Center Agent to greet members, handle a high volume of inbound calls, and provide accurate information about memberships, billing, and programs. This role is in-office and requires a commitment of at least 18 hours per week.

The agent will conduct outbound calls to welcome new members, promote YMCA services, document interactions, and help members connect with programs that fit their goals while maintaining high service