Member Experience & Engagement Specialist

Crossroads-Ymca-; Crown Point (IN); On-site; USD 16,000 - 23,000; Part time

Job summary

Crossroads YMCA in Crown Point, IN is seeking a part-time Member Services Associate to deliver legendary service to members, guests and program participants. The role includes promoting memberships and programs, handling a cash drawer, and contributing to a safe, welcoming environment.

Qualifications include previous customer service, sales and cash handling experience; CPR/AED and First Aid certifications within 30 days; comfort with CRM systems and basic computer skills; ability to engage

Qualifications

• Previous customer service, sales, and cash handling experience is required.
• Daxko 101, Listen First Training and I Hear You Service with Care Training.
• Daxko 201, Cause Driven Tour Training and Ys way to service engagement trainings.
• Certifications required within 30 days of hire: CPR/AED & First Aid and New Employee Orientations.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
• Adept computer skills with CRM experience.
• Desire and ability to work with people of all ages and backgrounds.

Responsibilities

• Greet and assist all members, guests, and staff.
• Promote memberships and programs to drive enrollment and retention.
• Handle a cash drawer and perform shift close-out.
• Provide cause-driven tours and explain membership options to prospective members.
• Build relationships by connecting members to programs and other members.
• Maintain a safe, welcoming environment and follow YMCA policies.

Skills

Customer service

Sales experience

Cash handling

CRM experience

Communication skills

Interpersonal skills

Computer literacy

Job description

Crossroads YMCA in Crown Point, IN is seeking a part-time Member Services Associate to deliver legendary service to members, guests and program participants. The role includes promoting memberships and programs, handling a cash drawer, and contributing to a safe, welcoming environment.

Qualifications include previous customer service, sales and cash handling experience; CPR/AED and First Aid certifications within 30 days; comfort with CRM systems and basic computer skills; ability to engage