Part-Time Community Member Experience Specialist

Crossroads YMCA; Hobart (IN); On-site; USD 20,057,856 - 26,174,400; Part time

Job summary

Crossroads YMCA in Hobart, IN is looking for a Part Time Member Services Associate to join our team, roughly 20 hours per week, with pay starting at $14.00 per hour. In this role you will greet members, promote memberships and programs, manage a cash drawer, and deliver legendary customer service in a welcoming, safe environment.

Qualifications include prior customer service and cash handling, CPR/First Aid certifications within 30 days of hire, and the ability to connect with people of all ages

Qualifications

• Previous customer service, sales, and cash handling experience is required.
• Daxko 101, Listen First Training and I Hear You Service with Care Training.
• Daxko 201, Cause Driven Tour Training and Ys way to service engagement trainings.
• Certifications required within 30 days of hire: CPR/AED & First Aid and New Employee Orientations.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
• Adept computer skills with CRM experience.

Responsibilities

• Effectively model and communicate the mission, vision, and values of the Crossroads YMCA.
• Greet and assist all members, guests, and staff with a smile and relationship ready manner.
• Implement member service and engagement strategies that support recruitment and retention.
• Support our members goals by facilitating connections to programs/interests.
• Responsible for individual cash drawer and shift close-out.

Skills

Customer service

Sales

Cash handling

CRM experience

Communication skills

Problem solving

Education

CPR/AED & First Aid certification

New Employee Orientation

Tools

Daxko 101

Listen First Training

I Hear You Service with Care Training

Daxko 201

Cause Driven Tour Training

Ys service engagements trainings

Job description

Crossroads YMCA in Hobart, IN is looking for a Part Time Member Services Associate to join our team, roughly 20 hours per week, with pay starting at $14.00 per hour. In this role you will greet members, promote memberships and programs, manage a cash drawer, and deliver legendary customer service in a welcoming, safe environment.

Qualifications include prior customer service and cash handling, CPR/First Aid certifications within 30 days of hire, and the ability to connect with people of all ages