Part-Time Member Experience Specialist

Navy Federal Credit Union; Pennsylvania; Hybrid; USD 31,000 - 36,000; Part time

Job summary

Navy Federal Credit Union in Wayne, PA is seeking a Part-Time Member Service Representative to provide members with a full range of banking products and services on-site. You will perform moderately complex platform banking functions under supervision while building confidence and independence in the role.

The role requires strong relationship-building, analytical skills, and the ability to work both independently and within a team.

Qualifications

• Experience building relationships through rapport, trust and tact.
• Strong analytical, research and problem-solving abilities.
• Ability to work independently and within a team environment.
• Maintains composure in high-production, changing settings.

Responsibilities

• Provide basic counseling on products and services to meet member needs.
• Assist with opening and maintaining deposit accounts, loans and other products.
• Resolve basic account discrepancies and service requests.
• Cross-sell products and educate to strengthen member relationships.

Skills

Relationship-building

Analytical skills

Independent & team work

Composure under pressure

System navigation

Decision making

Change adaptation

Communication skills

Job description

Navy Federal Credit Union in Wayne, PA is seeking a Part-Time Member Service Representative to provide members with a full range of banking products and services on-site. You will perform moderately complex platform banking functions under supervision while building confidence and independence in the role.

The role requires strong relationship-building, analytical skills, and the ability to work both independently and within a team.