Part-Time Member Experience Pro (Front Desk)

Planet Fitness - PINNACLE FIT CLUBS, LLC; Chicago (IL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical benefits

Traditional 401(k) with company match

Commuter accounts

Paid sick/leave time

Free Black Card Membership

Job summary

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a part-time Member Services Representative to greet members and guests, deliver friendly service, and promote the Judgement Free Zone culture. This role includes assisting with club tours, processing POS transactions, and maintaining a clean, welcoming front desk.

The position is part-time, non-exempt, with an hourly base pay of $17.05. Join a fast-paced team focused on delivering exceptional member experiences and career growth within a

Responsibilities

• Welcome members, prospective members, and guests with enthusiasm and professionalism.
• Create a positive first and lasting impression for every member interaction.
• Deliver exceptional customer service while promoting the Judgement Free Zone culture.
• Help resolve member concerns professionally.
• Escalate issues requiring management involvement appropriately.
• Conduct informative club tours, explain membership options, and promote Black Card memberships and club programs.
• Respond to member inquiries regarding club policies, memberships, amenities, and services.
• Consistently enforce club policies and rules, stay professional in challenging interactions, use de-escalation techniques, and seek leadership support when needed.
• Answer incoming phone calls professionally.
• Monitor club access, check in members and guests, and verify membership and guest eligibility.
• Accurately process Point-of-Sale transactions and payments.
• Maintain accurate member records and documentation, including the digital guest register.
• Protect member and payment information by following PCI standards.
• Ensure front desk operations remain organized, efficient, and welcoming throughout the shift.

Job description

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a part-time Member Services Representative to greet members and guests, deliver friendly service, and promote the Judgement Free Zone culture. This role includes assisting with club tours, processing POS transactions, and maintaining a clean, welcoming front desk.

The position is part-time, non-exempt, with an hourly base pay of $17.05. Join a fast-paced team focused on delivering exceptional member experiences and career growth within a