Part-Time Member Experience Lead - Flexible Schedule

YMCA of Pierce and Kitsap Counties; Puyallup (WA); Hybrid; USD 2,100 - 24,000; Part time

Benefits offered by this job

Personal YMCA membership

YMCA360 streaming membership

Flexible scheduling around school and

Paid Sick Leave

Employee Assistance Plan (EAP)

Wellness program

LifeMart discount center

Professional training and education

20% discount on YMCA programs

Job summary

YMCA of Pierce and Kitsap Counties is seeking a part-time Member Services Lead in Puyallup, WA at Mel Korum Family YMCA. The role supports membership programs, enrollment processes, and daily facility operations, guiding other engagement staff.

Must have 3+ years of leadership in a customer service setting, strong written and verbal communication, and a proactive, diverse-friendly approach. Evening/weekend availability is required.

Qualifications

• Must pass Background and Reference checks.
• Promotes diversity and inclusive environment.
• Complete online Child Abuse Prevention training on day one.
• Minimum of three years of leadership in customer service or related environment.
• You know how to deliver great customer service in a fast-paced setting.
• You are a great multi-tasker and problem solver.
• Excellent written and oral skills.
• Comfortable with computers and office equipment.
• You are proactive with a positive attitude and experience with diverse populations.

Responsibilities

• Assist members and guests with information about membership programs.
• Manage administrative, engagement and membership processes and systems.
• Assist with class registration.

Skills

Leadership

Customer service

Multitasking

Problem solving

Written communication

Oral communication

Computer literacy

Job description

YMCA of Pierce and Kitsap Counties is seeking a part-time Member Services Lead in Puyallup, WA at Mel Korum Family YMCA. The role supports membership programs, enrollment processes, and daily facility operations, guiding other engagement staff.

Must have 3+ years of leadership in a customer service setting, strong written and verbal communication, and a proactive, diverse-friendly approach. Evening/weekend availability is required.