Part-Time Member Experience Associate

YMCA of Pierce and Kitsap Counties; Bremerton (WA); On-site; USD 24,000 - 29,000; Part time

Benefits offered by this job

Personal YMCA membership

YMCA360 streaming membership

Flexible scheduling around school/extr

Paid sick leave

Employee assistance program

Wellness program

Professional training and certs

20% discount on programs and merch

Job summary

The YMCA of Pierce and Kitsap Counties is hiring a Member Services Representative in Bremerton, WA. This part-time role greets members and guests, delivers excellent customer service, and assists with basic membership transactions.

The position emphasizes a welcoming, inclusive environment, with training on child abuse prevention and ongoing development opportunities within a vibrant community. Flexible scheduling supports students and activities.

Qualifications

• Minimum of two years of customer service, sales, or related experience (preferred).
• Strong customer service skills delivering a welcoming experience.
• Excellent written and verbal communication skills.
• Proficiency with computers and standard office equipment.
• Proactive, takes initiative and follows tasks through to completion.
• Diversity awareness and inclusive workplace experience.
• Must pass Background and Reference checks per WA State Fair Chance Act.
• Commitment to valuing diversity and contributing to an inclusive environment.
• Able to complete online Child Abuse Prevention training on first day.

Responsibilities

• Maintain good public relations with members and represent the best interests of the YMCA.
• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Greet and assist all members, potential members and staff in a courteous, professional and friendly manner.
• Assisting with basic membership transactions.
• Respond to members' needs; contact appropriate personnel when necessary and notify supervisor of unusual situations; handle complaints courteously.

Skills

Customer service

Communication skills

Computer proficiency

Proactive work style

Diversity & inclusion

Tools

Office software

Job description

The YMCA of Pierce and Kitsap Counties is hiring a Member Services Representative in Bremerton, WA. This part-time role greets members and guests, delivers excellent customer service, and assists with basic membership transactions.

The position emphasizes a welcoming, inclusive environment, with training on child abuse prevention and ongoing development opportunities within a vibrant community. Flexible scheduling supports students and activities.