Part-Time Member Experience Advisor

truitycu; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

truitycu in Houston, TX is seeking a dedicated Member Service Representative to deliver outstanding service by phone, email, chat, and digital channels. You will build trusted relationships, answer questions, process transactions, and guide members through our digital offerings.

The role requires one to three years of related experience and a high school diploma, plus the ability to learn quick and protect member data.

Qualifications

• One to three years of similar or related experience, including preparatory experience.
• High school diploma or equivalent.

Responsibilities

• Assist members via phone, chat, email, and other digital channels.
• Provide product knowledge and explain benefits to members.
• Respond within expected time frames and manage call lengths.
• Handle fraud/disputes and document actions in systems.
• Open and close accounts and perform transactions as needed.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Digital banking

Teamwork

Education

High school diploma

Tools

Symitar

Job description

truitycu in Houston, TX is seeking a dedicated Member Service Representative to deliver outstanding service by phone, email, chat, and digital channels. You will build trusted relationships, answer questions, process transactions, and guide members through our digital offerings.

The role requires one to three years of related experience and a high school diploma, plus the ability to learn quick and protect member data.