Member Experience & Culture Coordinator

truitycu; Pawhuska (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

truitycu is seeking a Member Service-oriented professional to support financial transactions and deliver excellent service. The role emphasizes coaching, training, and maintaining high customer care standards while addressing member inquiries promptly.

Responsibilities include assisting the department manager with staff development, responding to inquiries, researching issues, and helping with scheduling to ensure adequate coverage and smooth operations.

Qualifications

• Assist departmental manager in developing effective employees through training, coaching, evaluating, motivating, and goal-setting.
• Actively listen and respond to member inquiries, suggestions, request, and concerns.
• Perform research concerning member inquiries.
• Assist as directed with scheduling of employees to assure appropriate coverage.

Responsibilities

• Provide staff development through targeted training and coaching.
• Respond to member inquiries with courteous, accurate information.
• Research and resolve member questions or issues.
• Support scheduling to ensure full departmental coverage.
• Assist with department preparation and distribution of materials.

Skills

Active listening

Coaching

Training and development

Customer service

Scheduling

Research

Job description

truitycu is seeking a Member Service-oriented professional to support financial transactions and deliver excellent service. The role emphasizes coaching, training, and maintaining high customer care standards while addressing member inquiries promptly.

Responsibilities include assisting the department manager with staff development, responding to inquiries, researching issues, and helping with scheduling to ensure adequate coverage and smooth operations.