Part-Time Member Experience Specialist

Truity Credit Union; Bartlesville, Northern (OK, KY); Hybrid; USD 18,000 - 25,000; Part time

Job summary

Truity Credit Union is hiring for a Part-Time Contact Center Member Consultant in Bartlesville, OK. The role emphasizes delivering exceptional member experiences via phone, email, chat, and digital channels, while resolving issues and promoting Credit Union solutions.

The position requires up to three years of related experience, a high school diploma, and the ability to manage multiple tasks in a fast-paced environment. Training on fraud awareness and regulatory compliance is provided.

Qualifications

• A minimum of one year up to three years of similar or related experience.
• A high school degree or equivalent.
• Knowledge of Credit Union products and services.

Responsibilities

• Provide unsurpassed service experiences and build member relationships by suggesting Credit Union solutions.
• Answer member questions, resolve issues, and conduct transactions by telephone, fax, email, mail, digital banking messaging, or other electronic means.
• Respond with genuine care and adhere to compliance training and security procedures.

Skills

Communication

Digital banking

Multitask

Timeliness

Education

High school diploma

Tools

Symitar Notes

QuickAssist

Ascensus

Ipay

Check Review

Banno People

Auto Pilot

Job description

Truity Credit Union is hiring for a Part-Time Contact Center Member Consultant in Bartlesville, OK. The role emphasizes delivering exceptional member experiences via phone, email, chat, and digital channels, while resolving issues and promoting Credit Union solutions.

The position requires up to three years of related experience, a high school diploma, and the ability to manage multiple tasks in a fast-paced environment. Training on fraud awareness and regulatory compliance is provided.