Part-time Medical Receptionist - Richmond, VA

Crossroads; Richmond (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in addiction treatment is seeking dedicated individuals to join their team. This role involves providing exceptional customer service and support to patients during their recovery journey. You will guide new patients through their intake process, maintain financial records, and coordinate with clinical staff to ensure smooth operations. With a commitment to community engagement and excellent training, this position offers a unique opportunity to make a daily impact on many lives while working in a supportive environment.

Benefits

Mileage reimbursement

Community event participation

Excellent training for new employees

Qualifications

• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare or office administration preferred.

Responsibilities

• Providing excellent customer service during patient check-in and daily operations.
• Maintaining a friendly, professional attitude towards patients.
• Coordinating with medical and clinical staff for patient intakes.

Skills

Customer Service

Clerical Support

Financial Record Maintenance

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers Job Description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Crossroads is a leading addiction treatment provider of outpatient medication-assisted treatment (MAT). We treat patients with opioid use disorder (OUD) using medications such as methadone and suboxone / buprenorphine. We pride ourselves in supporting our patients’ medical and personal recoveries from substance use disorder. Starting our fight against the opioid addiction crisis in 2005, Crossroads has remained physician led and patient focused as we’ve grown to 100+ clinics across nine states.

Responsibilities

1. Providing excellent customer service during patient check-in, payment processing, and daily operations.
2. Maintaining a friendly, professional attitude towards patients and offering a “white glove” experience.
3. Guiding new patients through their intake process to ensure a smooth experience.
4. Collecting urine and saliva samples for drug screening as needed.
5. Maintaining daily financial records and reports.
6. Coordinating with medical and clinical staff for patient intakes.
7. Providing clerical and logistical support.
8. Overseeing patient accounts and financial responsibilities.

Minimum Requirements

• High School Diploma or GED.
• Customer Service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived addiction experience is a plus.

Having a daily impact on many lives. Excellent training provided for those new to this field.

Mileage reimbursement (if applicable) matches the current IRS mileage reimbursement rate.

Participation in community events that promote belonging and education, including community cookouts, fairs related to addiction treatment and outreach, parades, school addiction awareness programs, and holiday events.