Medical Office Receptionist

Premise Health Inc.; Richmond (VA); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player in healthcare is seeking a PRN Medical Office Receptionist to join their dynamic team. This role is crucial in ensuring smooth operations within the medical office, where you will engage with patients, manage appointments, and maintain accurate records. With a strong emphasis on customer service and professionalism, you will play a key role in enhancing patient experiences. The company values work-life balance and offers competitive pay along with a wellness program, making it an excellent opportunity for those looking to contribute to a mission-driven organization. If you are passionate about healthcare and have the skills to excel in a front desk role, this position is for you.

Benefits

401(k) Program

Company-sponsored Wellness Program

Work-life Balance

Qualifications

• 1+ years of experience in a medical office or front desk role.
• High school diploma or GED required; certificate preferred.

Responsibilities

• Organize and maintain patient charts and filing systems.
• Schedule appointments and conduct reminder calls to patients.
• Handle patient registrations and billing preparations.

Skills

Customer Service Skills

Problem Solving

Interpersonal Skills

Attention to Detail

Education

High School Diploma/GED

Certificate in Front Office Support

Tools

EMR Systems

Medical Practice Software

Spreadsheet Software

Word Processing Software

Job description

Healthcare Without Rival

New to working in Employer Health? Premise Health serves large organizations and their employees with exceptional healthcare. Our mission is to help others get, stay, and be well. Come join us and make a difference. Visit premisehealth.com to learn more about us and what we do.

We are currently looking for a PRN Medical Office Receptionist to join our Centralized Staffing team in Richmond, VA.

In this role you would work as needed. Our health centers are open Monday through Friday. Looking for someone with previous experience in a medical office, EMR experience and great customer service skills.

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Conducts reminder calls to all patients.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart.
• Coordinates referrals for patients through insurance and other physician offices or specialists.
• Prepares all billings in computerized system for processing by finance.
• Collects payment from patients and reconciles daily cash reports.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions.
• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things.
• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration.
• Follows through on commitments.
• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations.
• Demonstrates ability to perform and maintain Annual Competencies.
• May require other duties as assigned.

Job Requirements:

• High school diploma/GED required
• One year certificate from college or technical school with concentration in front office support for medical settings preferred
• At least 3 years experience in a front desk/customer service related field required

Preferred Experience:

• Experience in a medical office preferred
• Strong computer skills and knowledge of Internet software, Spreadsheet software and Word Processing software.
• Knowledge of Medical Practice software a plus.
• Knowledge of medical record filing and coding systems and medical terminology preferred.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers PRN and Part-time PTL team members a 401(k) program, a company-sponsored wellness program, and much more that our talent acquisition team will be happy to share with you.

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.