Part time Media Classroom Support Technician

Washtenaw Community College,; Michigan; On-site; USD 23,957 - 34,121; Part time

Job summary

Washtenaw Community College seeks a Part Time Media Classroom Support Technician to provide AV support across campus and assist with client presentations. The role entails collaboration with the Media Services team and requires effective communication skills and customer service focus.

This position involves a maximum of 25 hours per week with the potential for varying schedules including mornings and weekends. Ideal candidates have a high school diploma and experience with AV equipment.

Qualifications

• Minimum one year of related work experience.
• Ability to learn and leverage emerging AI-supported tools.
• Availability for varying hours including evenings and weekends.

Responsibilities

• Perform AV deliveries and setups in classrooms.
• Support campus events with AV equipment.
• Collaborate to maintain AV systems in classrooms.
• Respond to AV-related trouble calls in classrooms.
• Track deliveries, setups, and trouble calls through data entry.

Skills

Effective communication

Customer service skills

Ability to work independently

Team collaboration

Basic familiarity with MS Office

Physical capacity to lift 25 lbs

Education

High School diploma or GED equivalent plus 15 credit hours of college-level coursework

Tools

Zoom video conferencing

Job description

Position Title

Part Time Media Classroom Support Technician

Overview

The Part time Media Classroom Support Technician works with the Media Services team to provide audio/visual (AV) support across the campus, maintaining a high level of customer service and supporting campus events scheduled through the college’s Conference Services team.

Essential Job Duties and Responsibilities

• Perform audio/visual (AV) deliveries and setups in classrooms and other campus locations.
• Support campus events involving microphone and audiovisual setups, assisting clients with presentations.
• Collaborate with the Media Services team to maintain AV systems in classrooms.
• Respond to trouble calls in the classroom related to AV.
• Data entry to track classroom deliveries, event setups, and trouble calls.
• Develop skill competencies in video and video conferencing (Zoom).
• Work seamlessly with all Media Services staff, including the Coordinator of Classroom Technology.
• Maintain regular on‑campus attendance and availability for classroom support.
• Utilize technology, including AI‑enabled tools, to support duties while ensuring compliance with confidentiality requirements, institutional policies, and applicable regulations.
• Other duties as assigned.

Hours and Schedule

No more than 25 hours per week. The position requires an 8:00 a.m. start time for four days each week.

Minimum Qualifications

• High School graduate or GED equivalent plus fifteen (15) credit hours of college‑level coursework.
• One (1) year of related work experience.
• Basic familiarity with MS Office.
• Effective communication and customer service skills.
• Ability to work independently and as part of a team.
• Physical capacity to lift 25 lbs. and to walk the campus frequently.
• Availability for varying hours, including morning, day, evening, and weekend.
• Ability to learn and leverage emerging AI‑supported tools, assess accuracy and reliability of AI‑generated content, maintain confidentiality, and apply sound judgment and ethical practices in technology use.

Preferred Qualifications

• Experience troubleshooting classroom AV equipment such as document cameras and data projectors.
• Experience with Zoom video conferencing.
• Experience in video shooting and editing.
• Customer service or training experience.

Compensation

Salary/Hourly Rate: $21.08 per hour.

Equal Opportunity Statement

Washtenaw Community College is an Equal Opportunity Employer.