Evening Audiovisual Systems Technician

The Chronicle Of Higher Education, Inc.; Blacksburg (VA); On-site; USD 48,331 - 59,072; Full time

Job summary

Virginia Tech is seeking an Evening Audio-Visual Systems Technician to support classrooms, conference spaces, and boardrooms. You will troubleshoot, maintain, and repair AV systems, working with faculty and staff to resolve issues while managing work-study students.

You will join a team-focused environment, but often work independently on site. Strong communication, cross-platform IT skills, and physical capability to lift 50 lbs are essential components of the role.

Qualifications

• Several years of experience in the audio-visual industry demonstrated.
• Experience managing people within AV environments.
• Proven background in customer support for AV systems.
• Strong ability to troubleshoot AV components and systems.
• Experience documenting issues and resolutions via a ticketing system.
• Excellent written and verbal communication skills.
• Proficient with Windows, Mac, iOS, and Android systems.
• Able to lift 50 pounds and work from ladders/scaffolding.
• Valid driver's license required.

Responsibilities

• Provide preventative maintenance to AV systems and perform tests.
• Test each AV system as required or requested by users.
• Meet with end users to help resolve issues in spaces.
• Create and update help desk tickets after tasks complete.
• Support in-person, remote, and hybrid instructional needs.
• Troubleshoot reported or observed issues in assigned spaces.
• Update and maintain accurate equipment inventory.
• Install AV components and perform thorough post-install tests.
• Supervise and coordinate work-study students as needed.

Skills

AV experience

People management

Customer support

Troubleshooting

Ticketing

Communication

Cross-platform IT

Lifting 50 lbs

Ladder work

Driver's license

Job description

Job Description

The primary role of this position is to serve as the evening shift audio-visual technician for Classroom Audio Visual Services. Reporting to the Director of Classroom Audio Visual Services under the Office of the University Registrar, this person is responsible for providing support in the form of end user meetings, system testing, preventative maintenance, and AV system repair in spaces under the purview of Classroom Audio Visual Services including general assignment classrooms, departmental spaces, conference rooms, and boardrooms.

This position requires a high level of technical knowledge in regards to audio, video, and control systems. The person in this position will be responsible for troubleshooting issues reported by end users or found during system testing and locate a solution in a timely manner. This position will provide assistance and support as needed for Classroom Audio Visual Services operations. The Evening Audio Visual Systems Technician will be responsible for managing work study students to help aid in their duties when applicable.

The person in this position must have strong oral and written communication skills and be able to articulate AV issues and solutions with end users (layman terms) and other AV team members (AV technical terminology). The position will be a part of a team, but will require the person to be independent in many cases. This position will be supporting end users in the form of faculty, staff, students, and guests of the University.

Position Responsibilities

• Provide preventative maintenance to AV systems including testing and cleaning
• Test each AV system as required or requested
• Meet end users to help them work through issues within a given space or spaces
• Effectively create and update help desk tickets once tasks have been completed
• Provide support and recommendations to end users for in-person, remote, and hybrid instructional solutions
• Troubleshoot any reported or found issues in any of the supported spaces as assigned
• Update and help maintain an accurate inventory should components need to be changed
• Install AV components as needed and perform a thorough test once installation is completed
• Manage work study students to assist in tasks noted above

Required Qualifications

• Several years experience in the audio visual industry
• Experience with managing people
• Experience in customer support related to AV systems
• Experience in troubleshooting AV components and systems
• Experience documenting issues and resolutions through a ticketing system
• Ability to communicate effectively in oral and written form
• Experience with Windows, Mac, iOS, and Android computer systems
• Must be able to move or lift a minimum of 50 pounds
• Must be able to work from ladders or scaffolding as required
• Valid driver’s license

Preferred Qualifications

• Experience in higher education
• Basic knowledge of AV signal flow
• Experience with various web-conferencing and lecture capture applications
• Ability to operate comfortably in high stress environments
• Demonstrated ability work within a team and independently to achieve goals
• Experience with use and programming of Crestron and QSC components
• Industry certifications are preferred
  • Avixa – CTS, CTS-I, CTS-D
  • Crestron
  • QSC
  • Other manufacturer certifications
• Basic IT networking experience

Other Job Details

• Pay Band: 4
• Overtime Status: Eligible for overtime (Non-Exempt)
• Appointment Type: Regular
• Salary Information: Salary commensurate with experience up to an expected budget max of $53,702
• Hours per week: 40 (Shift Schedule: Monday - Thursday 1pm to 10pm and Friday 8am to 5pm)
• Review Date: Review of applications will begin on Monday, July 27

Additional Information: The successful candidate will be required to have a criminal conviction and driver’s license check.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.