Event Technician (Krieger Information Technology Classroom Multimedia)

The Johns Hopkins University

Baltimore (MD)

On-site

USD 30,000 - 52,000

Full time

14 days+

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Job summary

The Johns Hopkins University seeks an Event Technician to provide in-classroom technology and A/V support across the university. You will assist faculty, staff, and students with equipment, software, and service issues, and help ensure events run smoothly.

Responsibilities include setup/strike of A/V gear, troubleshooting, live streaming support, and producing user guides. Prior experience in education and relevant CTS/MTA/Apple certifications are preferred.

Qualifications

Bachelor’s degree required; education may substitute with related experience as allowed by policy.
Flexibility to work evenings, weekends, and overtime is required.
Experience in educational environments is preferred.
CTS, MTA, Apple ACMT/ACTC, and CompTIA Security+ certifications are desirable.

Responsibilities

Provide AV and classroom technology support to clients, responding to requests.
Record, prioritize, and track help calls in a ticketing system.
Diagnose problems and resolve incidents affecting events and classes.
Set up and strike A/V equipment for events in classrooms and lecture spaces.
Assist live and pre-recorded productions and webcasts at multiple locations.
Develop and share user training for students, faculty, and staff on A/V resources.
Update internal documentation and create client help guides.
Maintain equipment inventory and coordinate warranty repairs with vendors.
Test and QA presentation systems and conferencing software; stay current with tech trends.
Coordinate with multimedia staff on hardware repairs and upgrades.

Skills

Audio Production

AV Equipment Proficiency

Client Training

Educational Technologies

Help Desk Support

Live Streaming

Troubleshooting

Documentation & Reporting

Video Post-Production

Education

Bachelor’s Degree

Tools

Panopto

Dante

Crestron

Extron

Windows

macOS

Job description

We are seeking an Event Technician who will provide support for classroom technology, audio/visual equipment, applications, products or services, and assists faculty, staff, and students experiencing procedural or operating difficulty by investigating equipment and software problems, resolving issues directly. https://classrooms.johnshopkins.edu/

Specific Duties & Responsibilities

Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Classroom Technology & Multimedia Support

Provide audio/visual and collaborative technologies support to clients, responding to telephone calls, emails, and personnel requests for technical support.
Record, prioritize, and track all assigned help calls and document work efforts in a ticketing system.
Ensure timely attention to requests to meet service SLAs in keeping with departmental processes.
Diagnose problems through discussions with clients. Simulate or recreate technical issues to resolve operating difficulties. Identify, research, document, and resolve incidents.
Perform troubleshooting of podium A/V devices, room control systems, microphones, projectors, audio recording units, and other related equipment in classroom and special event environments.
Assess damage to or loss of equipment, keeping the supervisor informed of same.
Perform A/V equipment set-up and strike in a timely and efficient manner, ensuring that equipment is correctly configured and operating properly for the event.
Support live and pre-recorded productions for special event webcasts in a variety of locations throughout the school.
Assist clients in the best use of A/V technology to deliver presentations. Provide basic instruction/training for students, faculty, and staff on the use of A/V equipment and resources.
Update internal support documentation and assist in developing client help documents.
Participate in the installation, maintenance, and storage of equipment and updates equipment inventory.
Coordinate with the multimedia staff to arrange hardware warranty repairs.
Report to supervisor to arrange the timely ordering of necessary A/V consumable supplies.
Provide feedback on the replacement of equipment and upgrades, where applicable.
Perform testing and quality assurance on presentation computer systems, A/V systems, and virtual conferencing software.
Actively keeps current of A/V technologies and practices in use outside the School of Public Health. Apply professional business and technical support concepts to provide support, consultation, and training for clients based on established departmental guidelines.
Prioritize and manage multiple tasks and deadlines with supervision. Properly elevate issues to other teams and work to resolve more complex problems with supervisory guidance.
Utilize operational knowledge of all A/V equipment to provide presentation support, including consumer and professional electronics. Includes, but is not limited to

Computers (Windows and Mac operating systems) and tablets (iPad, Microsoft Surface)
Document imaging equipment (document cameras)
Virtual conferencing equipment (Zoom rooms)
TVs, touchscreen monitors, and DVD players.
Digital audio recorders and mixing consoles.
Digital whiteboards, video and web cameras and cabling.
SMART technologies/platforms and web casting technologies.

Client Computer Support

Diagnose, analyze, and document Level 1 computer hardware and standard software issues (email, web browsers, etc.).
Install computer monitors and peripheral devices (keyboards, mice, webcams, etc.) and install software and assists with license tracking.
Troubleshoot basic user account issues, including password and access issues; Identifies, documents, and report network connectivity issues.

Project Support

Implement hardware and software deployment plans as directed by management.
Support classroom and lecture hall computing technologies as directed by management.
Conduct hands‑on inventory or system reconfiguration projects as directed by management.
Other duties as assigned.

Minimum Qualifications

Bachelor’s Degree.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Must be available to work flexible hours, including some evenings, weekends, and overtime.

Preferred Qualifications

Experience working in an educational environment.
Experience with cloud recording service Panopto.
Experience and knowledge of A/V management systems (Dante, Crestron, Extron)
Experience and familiarity with both Windows and Apple operating systems (Windows 7 and higher; Mac OS Sierra, and IOS)

Technical Qualifications & Specialized Certifications