Part-Time Luxury Spa Concierge – 5-Star Guest Experience

Whitetail Club; McCall (ID); On-site; USD 19,000 - 28,000; Part time

Job summary

The Cove Spa, a Forbes Travel Guide 4 Star Award Winner, is seeking Spa Coordinators to maintain the spa's smooth operations and deliver a first-class guest experience. You will handle front desk reception and attendant duties in person and by phone, presenting a warm, professional and meticulous service standard.

This part-time position focuses on greeting guests, scheduling appointments, assisting with retail selections, and coordinating spa groups in collaboration with the Spa Manager, within

Qualifications

• You have a minimum of 1 year of customer service/sales experience in hospitality or beauty.
• Excellent interpersonal and communication skills with colleagues, management and guests.
• Experience using computer software and point of sale programs.
• Strong proven (retail) sales experience preferred.
• Familiarity with spa treatment types or resort spa experience preferred.

Responsibilities

• Greet guests, check them in and out, escort to salon and locker room, give tours and assist in retail selections.
• Schedule appointments in person or via phone and re-book future visits.
• Maintain cleanliness of locker rooms and common areas; stock amenities and laundry.
• Be punctual to scheduled shifts and set up/break down spa according to SOPs.
• Act as the Customer Service Representative for The Cove and Shore Lodge/Whitetail property.
• Assist in coordinating Spa groups/parties with the Spa Manager.

Skills

Customer service

Front desk

Interpersonal skills

Communication skills

Teamwork

Tools

POS software

Job description

The Cove Spa, a Forbes Travel Guide 4 Star Award Winner, is seeking Spa Coordinators to maintain the spa's smooth operations and deliver a first-class guest experience. You will handle front desk reception and attendant duties in person and by phone, presenting a warm, professional and meticulous service standard.

This part-time position focuses on greeting guests, scheduling appointments, assisting with retail selections, and coordinating spa groups in collaboration with the Spa Manager, within