Spa Concierge & Guest Services

Whitetail Club; McCall (ID); On-site; USD 17,000 - 25,000; Full time

Job summary

The Cove Spa in McCall, Idaho, part of Shore Lodge and the Whitetail property, is seeking Spa Coordinators to deliver a luxury, 4-star guest experience with attentive front desk and attendant duties. You will greet guests, manage appointments, and assist in retail and spa operations in a resort setting.

Ideal candidates bring at least 1 year of customer service experience, solid communication skills, and a passion for hospitality. Previous spa or resort experience is a plus.

Qualifications

• Minimum of 1 year of customer service/sales experience.
• Experience in the hospitality or beauty industry preferred.
• Experience working in a customer centric environment.
• Excellent interpersonal and communication skills with colleagues, management and guests.
• Experience learning/using computer software and point of sale programs.
• Familiarity with spa treatment types or resort spa experience preferred.

Responsibilities

• Schedule appointments in person or via phone.
• Greet guests, check them in and out, escort guests to salon and locker room, give tours, assist in selection of retail, re-book for future visits, and answer questions.
• Maintain cleanliness of locker rooms and common areas by stocking amenities, picking up dirty laundry, shelving clean laundry, stocking lockers and removing trash.
• To be punctual to scheduled shift.
• Set-up or breakdown the spa according to standard operating procedures at the beginning and end of shift.
• Act as the Customer Service Representative of “The Cove” and the entire Shore Lodge and Whitetail property.
• Assist in coordinating Spa groups/parties in conjunction with the Spa Manager.

Skills

Customer service

Hospitality

Phone etiquette

Retail sales

Tools

POS systems

Job description

The Cove Spa in McCall, Idaho, part of Shore Lodge and the Whitetail property, is seeking Spa Coordinators to deliver a luxury, 4-star guest experience with attentive front desk and attendant duties. You will greet guests, manage appointments, and assist in retail and spa operations in a resort setting.

Ideal candidates bring at least 1 year of customer service experience, solid communication skills, and a passion for hospitality. Previous spa or resort experience is a plus.