Luxury Spa Concierge & Guest Experience

Auberge Collection; California; On-site; USD 25,000 - 29,000; Part time

Job summary

Auberge du Soleil in California’s Napa Valley seeks a Part-Time Spa Coordinator to greet guests, schedule treatments, and assist with spa services information. You will maintain reception areas and support sales at the spa, ensuring a warm, professional guest experience.

The role requires strong English communication, cash handling, and the ability to multitask in a busy luxury environment. You will coordinate reservations, uphold safety standards, and collaborate with other departments to

Qualifications

• Prior customer service experience required.
• Excellent written and spoken English.
• Must be detail-oriented and organized.
• Cash handling experience is required.
• Polished, professional appearance and demeanor.
• Basic computer skills and familiarity with POS and scheduling systems.

Responsibilities

• Maintain reception and retail areas in a spotless condition.
• Greet guests and assist with spa reservations and check-in.
• Provide information on spa services, treatments, and products.
• Book spa appointments accurately and manage scheduling.
• Maintain safety and sanitation standards.
• Process spa reservations and billing.
• Support retail displays, selling, and merchandising.
• Interact professionally with guests and co-workers.
• Address guest inquiries and relay feedback to management.
• Collaborate with Spa Director and other departments to ensure guest satisfaction.
• Maintain confidentiality and uphold brand standards.

Skills

Customer service

Communication skills

Cash handling

Multitasking

Computer skills

English proficiency

Stamina

Professional appearance

Education

High school diploma or equivalent

Job description

Auberge du Soleil in California’s Napa Valley seeks a Part-Time Spa Coordinator to greet guests, schedule treatments, and assist with spa services information. You will maintain reception areas and support sales at the spa, ensuring a warm, professional guest experience.

The role requires strong English communication, cash handling, and the ability to multitask in a busy luxury environment. You will coordinate reservations, uphold safety standards, and collaborate with other departments to