Part-Time Luxury Sales Ambassador

Ralph Lauren Corporation; Napa (CA); On-site; USD 22,000 - 30,000; Part time

Job summary

Ralph Lauren is seeking Sales Ambassadors to deliver exceptional customer service and expert product guidance in a high-volume retail environment. You will leverage clienteling skills and digital tools to deepen client relationships while meeting sales targets and upholding brand standards.

You will collaborate with store teams, participate in initiatives, and help drive the RL customer experience across touchpoints, both in person and remotely where applicable.

Qualifications

• Sales experience in a complex, high-volume or high-profile environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals.
• Ability to lift/climb up to 30 lbs and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule including day, evening and weekends.
• Ability to build and maintain positive working relationships with customers, management, and co-workers.
• Experience selling to customers using digital tools preferred.

Responsibilities

• Deliver exceptional customer service by understanding customer needs and offering personalized styling recommendations.
• Strategize personal business growth to boost individual productivity through wardrobing, outreach and leveraging digital tools for clienteling.
• Drive sales by supporting the team to achieve monthly, quarterly, and annual sales plans.
• Provide guidance to Brand Ambassadors to deliver customer-centric behaviors and relationship building.

Skills

Customer service

Product knowledge

Clienteling

CRM tools

Tools

Polo connect CRM

Job description

Ralph Lauren is seeking Sales Ambassadors to deliver exceptional customer service and expert product guidance in a high-volume retail environment. You will leverage clienteling skills and digital tools to deepen client relationships while meeting sales targets and upholding brand standards.

You will collaborate with store teams, participate in initiatives, and help drive the RL customer experience across touchpoints, both in person and remotely where applicable.