Part-Time Loan Servicing Associate & Trusted Advisor

Default Brand; Stamford (CT); On-site; USD 28,000 - 33,000; Part time

Job summary

First County Bank is seeking a Part-Time Loan Servicing Clerk in Stamford, CT to handle payoff requests, loan entries, and report preparation. Work hours are 10am–2pm or 11am–3pm, Monday–Friday.

Responsibilities include processing residential and commercial loans, updating core and tax/flood systems, handling payoff calculations, and ensuring accurate ledger entries. Strong data entry and familiarity with loan servicing are required.

Qualifications

• Completion of High School Diploma or equivalent plus data entry/terminal experience and 1 year related office experience
• Proficient in data entry and use of on-line transaction processing system
• Familiarity with loan servicing terminology and procedures required

Responsibilities

• Respond to customer and credit inquiries for both residential and business banking departments
• Set-up and enter new account information into on-line system
• Prepare correspondence, verify new account information, file required documentation, and maintain & update files as necessary
• Establish new loans in tax vendor's platform; Update account numbers in flood vendor's platform upon loan booking
• Log and respond to requests for payoff calculations; process and verify payoffs/payments made on loans
• Calculate amounts, prepare statements & releases, and prepare & return cancelled documents for residential and business banking departments
• Balance work and submit for further processing; recalculate payments for loan conversions
• Perform loan maintenance on a daily basis (renewals, modifications, charge offs, insurance tracking, etc); Verify Loan Servicing Clerk's input into the core system on a daily basis under dual control
• Update interest rates within the core system on a daily basis; Originate wires for participation loans
• Responsible for balancing inter-departmental General Ledger Accounts, Loans at Attorney, Loan Closing Suspense, Loan Payoff Suspense and Loan Payment Suspense; must perform research and document information as needed
• Complete reconcilements within a specific time frame and give copies to Loan Servicing Manager for review, as well as initialed copies to Bank Controller
• Prepare all incoming requests for credit verifications in accordance with department and Bank disclosure policies, including monthly/quarterly reports in alignment with department schedule
• Verify incoming clearing HELOC transactions with borrower on a daily basis
• Receive & respond to customer inquiries; research and resolve questions or refer to supervisor
• Compile & review periodic volume and activity reports and maintain/update applicable logs relating to complaints and fees assessed or waived
• Track and record vehicle titles; Release e-titles
• Provide support to Escrow Coordinator with homeowner's and/or flood insurance payments and with assessing/cancelling forced placed insurance; Review various insurance reports under dual control
• Support Commercial Lending as needed; Perform other related duties as assigned

Skills

Data entry

Online transaction processing

Loan servicing knowledge

Customer service

Education

High School Diploma

Tools

On-line banking systems

Job description

First County Bank is seeking a Part-Time Loan Servicing Clerk in Stamford, CT to handle payoff requests, loan entries, and report preparation. Work hours are 10am–2pm or 11am–3pm, Monday–Friday.

Responsibilities include processing residential and commercial loans, updating core and tax/flood systems, handling payoff calculations, and ensuring accurate ledger entries. Strong data entry and familiarity with loan servicing are required.