Loan Servicing Specialist

Dime Bank; Norwich (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Dime Bank is seeking a Loan Servicing Specialist to manage the maintenance of commercial, residential and consumer loans in a compliant and accurate manner. This full-time, non-exempt role is based in Norwich, CT, reporting to the VP, Loan Operations Manager, and involves collaboration with internal teams and external customers.

Responsibilities include processing loan setups, payments, payoff requests, document scanning, and providing frontline customer support by phone or written

Qualifications

• Proficiency with Microsoft Office and bank data processing systems.
• Strong written and verbal communication skills.
• Ability to work independently in a busy environment.
• Adherence to accuracy and detail.

Responsibilities

• Maintain loans for commercial, residential and consumer portfolios in compliance with bank policies.
• Process tasks such as general ledger entries, loan setup and audits, and payments.
• Handle payoff requests, releases, document scanning and credit bureau updates.
• Provide customer support by phone or email and resolve issues to final outcome.
• Recommend changes to loan servicing procedures when appropriate.

Skills

MS Office

Bank systems

Typing

Communication

Attention to detail

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Loan Servicing Specialist

Full Time Norwich, CT, US

28 days ago Requisition ID: 1339

Salary Grade: 6

Non-Exempt

JOB TITLE: Loan Servicing Specialist

REPORT TO: VP, Loan Operations Manager

DEPARTMENT: Loan Servicing

Position Summary: Perform all procedures required for efficient and accurate maintenance of commercial, residential and consumer loans. Ensure loans are documented in full compliance and within bank guidelines. Provide support for all loan-servicing functions. Provide courteous and cooperative service to external bank customers and attorneys, as well as internal customers, to include other departments and branches.

Functions:

Compile and process according to department procedures all tasks related to the servicing of commercial, residential and consumer loans ensuring strict adherence to all bank policies regarding security, confidentiality and compliance. Tasks including but not limited to:

• General ledger transactions,
• System set up and audit of residential, consumer, commercial loans and modifications,
• Loan payments as necessary,
• Payoff requests and releases,
• Document and correspondence scanning,
• Complete credit bureau changes and updates via E-Oscar
• Manage system reports and credit bureau billing.
• Provide customer support by handling phone calls or written correspondence for inquiries, complaints or problems and following through to final resolution.
• Research and handling of customer returned mail.
• Be a subject matter expert, recommend changes as needed to manager on all Loan Servicing Procedures.
• Perform all tasks and responsibilities in compliance to all Bank Credit Policies and Procedures.
• Assume additional responsibilities as required or requested by management.

Knowledge, Skills, Requirements:

• Proficiency with Microsoft Office, bank data processing systems
• Computer and keyboarding skills
• Strong written and verbal skills
• Ability to work independently in a busy environment
• Adherence to accuracy and detail

Physical Demands and Condition Requirements:

• General office environment.

Equipment Used:

• Computer

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.