Part-Time Library Lounge Host — Flexible Weekend Hours

The Biltmore Company; Asheville (NC); Presencial; USD 22 000 - 30 000; Tempo parcial

Resumo da oferta

The Inn Library Lounge Host at The Biltmore Estate is a part-time role focused on warmly greeting guests, seating them, managing reservations, and supporting seamless service in an upscale setting.

Hours are 20–29 per week with weekend/holiday availability; typical shifts run 12pm–8pm or 3pm–11pm. Starting pay is $16.32/hour, with progression based on experience. Applicants must be 18+, present a professional image, and be ready to contribute to a high-caliber guest experience.

Qualificações

• Previous customer/guest service experience strongly preferred.
• Applicants must be at least 18 years of age.
• Excellent communications skills, both verbal and written.
• Demonstrated commitment to providing world class guest service and the ability to work effectively as part of a service oriented team.
• Ability to think clearly and quickly in a fast-paced environment; must be able to exercise good judgment and maintain composure in pressure situations.
• Familiarity with reservations software. Knowledge of Open Table reservations system helpful.
• Basic math skills and the ability to handle cash and credit transactions as needed.
• Ability to be proactive and take initiative where appropriate.
• Ability to present a professional image, in both appearance and demeanor, and handle guest situations in a manner consistent with Biltmore standards.

Responsabilidades

• Warmly welcome guests upon arrival and escort them to their tables with professionalism and courtesy.
• Manage the seating chart to ensure balanced station flow and optimal guest experience throughout the dining period.
• Accurately take and record reservations using the designated reservation system if appropriate.
• Maintain the cleanliness and readiness of the host stand, entry area, and dining room at all times.
• Assist with preparation and setup of the restaurant prior to service, including menus and materials.
• Communicate guest preferences and special occasions to service team members.
• Monitor guest satisfaction and support service staff in delivering a seamless and gracious experience.
• Uphold the Inn’s service standards and represent the Biltmore Estate with professionalism and poise.

Conhecimentos

Customer service

Communication skills

Teamwork

Reservations software

Guest handling

Cash handling

Proactive

Professional appearance

Attention to detail

Composure under pressure

Ferramentas

OpenTable

Descrição da oferta de emprego

The Inn Library Lounge Host at The Biltmore Estate is a part-time role focused on warmly greeting guests, seating them, managing reservations, and supporting seamless service in an upscale setting.

Hours are 20–29 per week with weekend/holiday availability; typical shifts run 12pm–8pm or 3pm–11pm. Starting pay is $16.32/hour, with progression based on experience. Applicants must be 18+, present a professional image, and be ready to contribute to a high-caliber guest experience.