Lounge Manager: Forbes-Quality Guest Experience

BWM Biltmore Workforce Management; Asheville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

The Inn Lounge Manager at Inn on Biltmore Estate oversees Library Lounge & Bar operations, ensuring service meets Forbes 4-star standards and guest issues are resolved promptly.

The position includes coaching and development of staff, scheduling, hiring and training, and assisting with budgeting. Coordination with leadership and culinary teams ensures inventory accuracy and beverage program excellence.

Qualifications

• Experience managing a lounge/bar operation.
• Proven ability to coach and develop staff.
• Strong scheduling, hiring and training skills.
• Budgeting support and inventory coordination.

Responsibilities

• Oversee daily operations of Library Lounge & Bar to meet Forbes 4-star standards.
• Manage requisitions, par levels, and beverage inventory.
• Lead staff development, performance coaching, hiring and scheduling.
• Collaborate with leadership and culinary teams on inventory quality and selection.

Skills

Leadership

Staff Training

Scheduling

Hiring

Budgeting

Inventory Management

Job description

The Inn Lounge Manager at Inn on Biltmore Estate oversees Library Lounge & Bar operations, ensuring service meets Forbes 4-star standards and guest issues are resolved promptly.

The position includes coaching and development of staff, scheduling, hiring and training, and assisting with budgeting. Coordination with leadership and culinary teams ensures inventory accuracy and beverage program excellence.