Part-Time Library Customer Advisor: Tech & Readers' Help

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 20,000 - 28,000; Part time

Job summary

Cincinnati and Hamilton County Public Library is seeking a part-time Library Customer Adviser for the Cheviot Branch to provide direct customer service, circulation responsibilities, and reference support.

The role includes assisting with technology, shelving, reader advisory, and participating in branch operations. 20 hours per week with a $17.48 hourly rate, and a commitment to inclusive service and community engagement.

Qualifications

• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.

Responsibilities

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Assists customers with various technologies.
• Shelves returned materials.
• Searches for requested materials.
• Performs readers’ advisory and reference services.
• Participates in the location’s shared responsibilities, including desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
• Assists in collection maintenance, including weeding and reading shelves to ensure correct order.
• Assists with programs, displays, and meeting room approvals.
• Refers customers’ issues and complaints to managers and/or designated persons-in charge.
• Prepares and deposits money from fees.
• Serves as the person-in-charge in the absence of leadership, as needed.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library's workplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

Skills

Customer service

Alphabetical order

Independent work

Tech literacy

Lifting heavy items

Education

High school diploma or equivalent

Job description

Cincinnati and Hamilton County Public Library is seeking a part-time Library Customer Adviser for the Cheviot Branch to provide direct customer service, circulation responsibilities, and reference support.

The role includes assisting with technology, shelving, reader advisory, and participating in branch operations. 20 hours per week with a $17.48 hourly rate, and a commitment to inclusive service and community engagement.