PT Library Customer Adviser - Bond Hill Branch

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 21,000 - 28,000; Part time

Job summary

Cincinnati and Hamilton County Public Library seeks a PT Library Customer Adviser at Bond Hill Branch to deliver direct customer service, support circulation, reference, and technology assistance. You will help with desk operations, shelving, and program support while upholding library policies and ensuring a welcoming environment for all patrons.

The role requires flexibility for evenings and weekends, a High School diploma or equivalent, and physical ability to lift up to 50 pounds and push

Qualifications

• Excellent customer service skills.
• Ability to arrange materials alphabetically and numerically.
• Ability to work independently and with coworkers.
• Proficient with library technology and ILS systems.
• Lift up to 50 pounds and push carts up to 150 pounds.
• Evening and weekend hours required.

Responsibilities

• Circulates materials to customers, checks in/out, processes holds and collects fees.
• Assists customers with various technologies.
• Shelves returned materials and searches for requested items.
• Performs readers' advisory and reference services.
• Supports desk set up, bookdrop, delivery, and ILS reports.
• Assists with collection maintenance and displays.
• Refers issues to managers and deposits money from fees.
• Serves as person-in-charge in the absence of leadership.
• Interprets library policies for the public in a customer-friendly way.

Skills

Customer service

Material organization

Independent work

Technology proficiency

Lifting up to 50 lbs

Irregular hours

Education

High School diploma or equivalent

Job description

PT LIBRARY CUSTOMER ADVISER - BOND HILL BRANCH

DATE POSTED: 8/20/2026

POSITION SUMMARY:

The Library Customer Adviser provides direct customer service to Library customers, including circulation of materials, reference services, technology training/assistance, and directional assistance.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Assists customers with various technologies.
• Shelves returned materials.
• Searches for requested materials.
• Performs readers' advisory and reference services.
• Participates in the location's shared responsibilities, including desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
• Assists in collection maintenance, including weeding and reading shelves to ensure correct order.
• Assists with programs, displays, and meeting room approvals.
• Refers customers' issues and complaints to managers and/or designated persons-in charge.
• Prepares and deposits money from fees.
• Serve as the person-in-charge in the absence of leadership, as needed.
• Interprets the Library's policies and procedures to the public in a customer-friendly manner.
• Supports and advances the Library's mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library's core beliefs, strategic priorities and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library's workplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
• Working irregular hours, including evenings and weekends, is required.

QUALIFICATIONS

• Education: High School diploma or equivalent is required.
• Certifications or licensure: None.
• Years of relevant experience: None.
• Years of experience supervising: None.

HOURS

20 hours per week, including evenings and weekends

SALARY

$17.48

DEADLINE

Wednesday, September 2, 2026

Equal Employment Opportunity Employer