Part-Time Library Concierge & Tech Guide

Evolving Solution Services; Oak Grove (MO); On-site; USD 17,000 - 19,000; Part time

Job summary

Mid-Continent Public Library is seeking a part-time Customer Service Associate I in Oak Grove, MO. The role centers on providing exceptional in-person and phone assistance at the desk, guiding patrons through library resources, and facilitating access to digital services.

The position requires a High School Diploma or equivalent, and a customer-service background is preferred. Schedule includes occasional weekends and evenings, with a focus on friendly, solution-oriented assistance to all

Qualifications

• High School Diploma/HiSet/GED completion required.
• Customer Service experience preferred.

Responsibilities

• Provides Customer Service in person and over the phone.
• Acts as a guide for customers in use of the library and its resources.
• Demonstrates use of technology and digital services to customers.
• Recommends materials to customers based on interests, needs and availability.
• Assists customers with library card accounts, including the receiving and recording of payment.
• Delivers materials outdoors to customers who request curbside delivery.
• Contributes to the maintenance of the library collection: processes materials, shelves, and keeps a neat appearance.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Education

High School Diploma/HiSet/GED

Job description

Mid-Continent Public Library is seeking a part-time Customer Service Associate I in Oak Grove, MO. The role centers on providing exceptional in-person and phone assistance at the desk, guiding patrons through library resources, and facilitating access to digital services.

The position requires a High School Diploma or equivalent, and a customer-service background is preferred. Schedule includes occasional weekends and evenings, with a focus on friendly, solution-oriented assistance to all