Part-Time Library Assistant: Help Communities Access Info

Maricopa County; Gilbert (AZ); On-site; USD 20,000 - 29,000; Part time

Job summary

Maricopa County Library District seeks a part-time Library Assistant for the Southeast Regional Library to deliver routine customer service, routing, and clerical tasks. You will guide patrons to library resources and support daily operations.

The role requires two years of customer service, a high school diploma or GED, and willingness to work evenings/weekends, with a pay rate of $18.00 per hour for about 19.5 hours weekly.

Qualifications

• Two years of customer service experience.
• High school diploma or GED.
• Post-secondary education may substitute for the required experience on a year-for-year basis.
• Bilingual skills in Spanish and English.

Responsibilities

• Issues, verifies, and renews library cards for customers.
• Informs customers of their account status and answers basic reference questions and directional questions from customers.
• Resolves customer concerns by phone, in person, or by e-mail/online. Refers customer concerns to the appropriate staff member or supervisor as necessary.
• Initiates search for materials claimed "returned".
• Processes library materials for shelving and routing.
• Performs opening or closing duties as assigned.
• Assists with the maintenance and display of the collection.
• Assists customers with the use of a self-service payment kiosk.

Skills

Customer service

Bilingual Spanish/English

Education

High school diploma or GED

Tools

Polaris ILS

Job description

Maricopa County Library District seeks a part-time Library Assistant for the Southeast Regional Library to deliver routine customer service, routing, and clerical tasks. You will guide patrons to library resources and support daily operations.

The role requires two years of customer service, a high school diploma or GED, and willingness to work evenings/weekends, with a pay rate of $18.00 per hour for about 19.5 hours weekly.