Public Library Clerk - Part-Time Customer Service

City of Flagstaff; Grand Canyon Village (AZ); Vor Ort; USD 17.000 - 25.000; Teilzeit

Zusammenfassung

City of Flagstaff’s library is seeking a part-time Library Clerk to provide friendly, knowledgeable customer service while checking materials in and out, shelving books, and assisting patrons with finding resources.

This temporary, under-20-hours-per-week role involves issuing library cards, processing payments for printing and lost/damaged items, supporting library programs, and coordinating with other staff as needed. Evening and weekend availability preferred.

Qualifikationen

• Two years of customer service experience.
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements.
• High school diploma or G.E.D.

Aufgaben

• Provides excellent customer service to both internal and external customers.
• Checks materials in and out, traps holds, routs material belonging to other branches and libraries to the appropriate locations, and sorts finished book trucks according to Dewey Decimal rules.
• Issues library cards.
• Sells merchandise.
• Accepts payments for lost/damaged items.
• May clear accounts.
• Runs reports.
• Acts as the courier between the East Flagstaff and Downtown Library on a rotating basis.
• Empties the Automated Material Handler (AMH) bins and participates in periodic maintenance of the AMH. Performs basic trouble‑shooting to diagnose and correct problems with library material the AMH is unable to process.
• Audits returned items to verify materials are complete and not damaged. Troubleshoots issues with damaged or missing items by contacting patrons, and reports issues to Library Specialist.
• Answers basic directional questions and refers non‑circulation related inquiries to the appropriate department(s).
• Works with other library employees to address behavioral issues that occur on library property, including emergencies involving EMTs, Fire, & Police.
• May pull and place holds for patrons, make calls, run hold reports, and maintain customer requests shelf.
• May mend materials and maintain material quality.
• Other duties as assigned.

Kenntnisse

Customer service

Ausbildung

High school diploma or GED

Jobbeschreibung

City of Flagstaff’s library is seeking a part-time Library Clerk to provide friendly, knowledgeable customer service while checking materials in and out, shelving books, and assisting patrons with finding resources.

This temporary, under-20-hours-per-week role involves issuing library cards, processing payments for printing and lost/damaged items, supporting library programs, and coordinating with other staff as needed. Evening and weekend availability preferred.