Library Assistant

Maricopa County; United States; On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Healthcare options

Retirement plans

Tuition and loan programs

Paid leave options

Work-life balance

Job summary

Maricopa County Library District Southeast Regional Library is seeking a part-time Library Assistant to deliver routine customer service, guide patrons to library resources, and perform clerical tasks. The role supports the community, with evening/weekend shifts and responsibilities around accounts and materials.

Requirements include two years of customer service, a high school diploma or GED, and bilingual Spanish/English; experience with Polaris ILS and library databases is preferred.

Qualifications

• Two years of customer service experience.
• Bilingual Spanish and English.
• Experience with library-related databases and automation systems.
• Experience assisting customers with online account payments and management.

Responsibilities

• Issues, verifies, and renews library cards for customers.
• Informs customers of their account status and answers basic reference questions.
• Resolves customer concerns by phone, in person, or by email/online.
• Initiates search for materials claimed returned and routes to staff as needed.
• Performs opening or closing duties and assists with shelving and display.

Skills

Customer service

Bilingual Spanish/English

Education

High school diploma or GED

Tools

Polaris ILS

Job description

Posting Date 10/30/26 | Application Deadline 11/01/26 | Pay Range $18.00 hourly | This position is part-time at 19.50 hours per week and is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

About the Position

As a part-time Library Assistant for our Southeast Regional Library, you will provide routine customer service, service routing, and clerical work for the library. Your role will be essential in guiding our customers to explore and use our library services and resources.

About Us

Do you want to champion the freedom to read and access information? At the Maricopa County Library District, we are continuously working to support the changing need of our diverse and connected community for all of Maricopa County. Our mission is to provide access to technology, digital services, and information to improve the quality of life for our residents. Choose a job with a purpose. Choose the Maricopa County Library District. Proud to Offer Work with a greater purpose Opportunities for growth and development within Maricopa County Exceptional work‑life balance Ability to gain experience in a library setting.

Qualifications

• Two years of customer service experience
• High school diploma or GED
• Post‑secondary education may substitute for the required experience on a year‑for‑year basis
• Experience with library‑related automation systems, such as Polaris ILS
• Experience with information retrieval from library‑related databases
• Experience working or volunteering in a public library
• Experience assisting customers with online account payments and management
• Bilingual skills in Spanish and English

Job Contributions

• Issues, verifies, and renews library cards for customers
• Informs customers of their account status and answers basic reference questions and directional questions from customers
• Resolves customer concerns by phone, in person, or by e‑mail/online.
• Refers customer concerns to the appropriate staff member or supervisor as necessary
• Initiates search for materials claimed “returned”
• Processes library materials for shelving and routing
• Performs opening or closing duties as assigned
• Assists with the maintenance and display of the collection
• Assists customers with the use of a self‑service payment kiosk

Work Conditions

• Library environment requiring evening and weekend availability
• Ability to cover shifts at nearby library branches
• Ability to lift up to 20 pounds floor‑to‑waist; lift up to 5 pounds waist‑to‑shoulder, lift 1 pound shoulder‑to‑overhead, carry up to 10 pounds a distance of up to 50 feet, and push/pull up to 50 pounds a distance of 100 feet

Selection Procedure

Consideration will only be given to candidates who submit online applications. Candidates will be contacted primarily through email and their Workday online application profile.

Must pass a pre‑employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety‑sensitive.

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants.

If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

Along with offering purposeful careers, you can expect a rich selection of economical and comprehensive healthcare options, robust retirement plans, tuition and loan payment programs, and multiple paid leave options, as part of an overall generous compensation and benefits package.