Part-Time Library Assistant: Customer Service & Shelving

Maricopa County; United States; In loco; USD 20.000 - 29.000; Part-time

Vantaggi offerti da questo lavoro

Healthcare options

Retirement plans

Tuition and loan programs

Paid leave options

Work-life balance

Descrizione del lavoro

Maricopa County Library District Southeast Regional Library is seeking a part-time Library Assistant to deliver routine customer service, guide patrons to library resources, and perform clerical tasks. The role supports the community, with evening/weekend shifts and responsibilities around accounts and materials.

Requirements include two years of customer service, a high school diploma or GED, and bilingual Spanish/English; experience with Polaris ILS and library databases is preferred.

Competenze

• Two years of customer service experience.
• Bilingual Spanish and English.
• Experience with library-related databases and automation systems.
• Experience assisting customers with online account payments and management.

Mansioni

• Issues, verifies, and renews library cards for customers.
• Informs customers of their account status and answers basic reference questions.
• Resolves customer concerns by phone, in person, or by email/online.
• Initiates search for materials claimed returned and routes to staff as needed.
• Performs opening or closing duties and assists with shelving and display.

Conoscenze

Customer service

Bilingual Spanish/English

Formazione

High school diploma or GED

Strumenti

Polaris ILS

Descrizione del lavoro

Maricopa County Library District Southeast Regional Library is seeking a part-time Library Assistant to deliver routine customer service, guide patrons to library resources, and perform clerical tasks. The role supports the community, with evening/weekend shifts and responsibilities around accounts and materials.

Requirements include two years of customer service, a high school diploma or GED, and bilingual Spanish/English; experience with Polaris ILS and library databases is preferred.