Part-Time Key Holder: Elevate Customer Experience & Ops

Designer Brands

Warrensville Heights (OH)

On-site

USD 17,000 - 22,000

Full time

5 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Designer Brands in Warrensville Heights is seeking a Customer Experience Leader to support store management, drive sales, and elevate the in-store experience. You will partner with leadership on priorities, ensure inventory accuracy, and execute omni-channel activities in line with company standards and policies.

The role emphasizes delivering exceptional customer service, collaborating with the team, and maintaining a welcoming, efficient store environment.

Qualifications

Excellent customer service, professionalism, and a positive attitude.
Strong verbal and written communication skills.
Willingness to work nights, weekends, and holidays.

Responsibilities

Maintain in-store experience by modeling customer-focused behaviors and responding to customer requests with urgency.
Ensure a positive customer experience by upholding store standards and completing opening/closing tasks.
Review daily communications and plan tasks to meet KPI targets and store goals.
Support inventory and omni-channel activities, including freight, product placement, and MOOS.
Escalate issues to leadership and assist with associate timekeeping and policy adherence.