IT TECHNICAL SUPPORT SPECIALIST I - Part Time

Corporate Technologies LLC; Fargo (ND); On-site; USD 23,000 - 32,000; Part time

Job summary

Corporate Technologies is seeking a part-time IT Helpdesk Technician to support day-to-day operations of the Information Technologies Department in Fargo, ND. You will install, configure, and repair PCs, laptops, mobile devices, and related hardware.

The role involves preparing new computers, loading software, diagnosing hardware issues, and providing phone support to users. Growth, training, and a strong customer-service focus are emphasized in this team-oriented environment.

Qualifications

• Two-year degree in Computer Technology or equivalent work experience.
• Four-year degree in Computer Technology preferred.
• Knowledge of Windows desktop PCs is essential.
• Experience with macOS, iOS, Android, iPadOS and related systems preferred.
• Experience with WAN environments is helpful.
• Working knowledge of Microsoft Office and SAP software preferred.

Responsibilities

• Assists in operating computer networks by installing, configuring, and supporting hardware such as PCs, laptops, printers, mobile devices, phones, and cabling systems.
• Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware.
• Diagnoses and repairs personal computers, mobile devices, and other hardware.
• Sends units out for repair and ensures timely completion.
• Uses PC lifecycle configuration management software for inventory, software distribution, installation, patch deployment, imaging, and remote support.
• Provides phone support as part of the IT Helpdesk and assists PC users with hardware and software problems.
• Develops and maintains relationships with customers, vendors, and others related to the company.
• Promotes and maintains the identity and reputation of Corporate Technologies, addressing problems and customer complaints.
• Initiates timely communication with the supervisor regarding PCs and related measures.
• Provides accurate documentation of expenses and other information as requested.
• Provides input or recommendations to the department budget.
• Researches and analyzes various topics and department functions.
• Performs other duties as assigned.

Skills

Windows desktop PCs

macOS/iOS/Android

WAN networks

Microsoft Office

SAP

Education

Two-year degree in Computer Technology

Four-year Computer Technology degree

Job description

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team! This position is PART TIME!

At Corporate Technologies, it’s much more than just a job; it’s a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.

Job Summary

Supports and assists with the day-to-day operations of the Information Technologies Department by administering support of personal computers. Assists in the operation of computer networks by installing hardware such as PCs, laptops, printers, mobile devices, phones, and cabling systems. Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories. Diagnoses and repairs personal computers, mobile devices, and other various hardware.

Job Duties

• Assists in the operation of computer networks by installing, configuring, and supporting hardware such as PCs, laptops, printers, mobile devices, phones, credit card devices and cabling systems.
• Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories.
• Diagnoses and repairs personal computers, mobile devices, and other various hardware.
• Sends units out for repair and ensures the repair is accomplished in a timely manner.
• Uses and assists in the administration of PC lifecycle configuration management software for inventory, software distribution and installation, patch deployment, imaging, and remote support of PCs, laptops, and mobile devices.
• Provides phone support as part of the IT Helpdesk and works with PC users on hardware and software problems.
• Develops and maintains effective working relationships with customers, vendors, and others related to the company.
• Promotes and maintains the identity and reputation of BSE, ensuring customer satisfaction and addressing problems and complaints as they arise.
• Initiates timely communication with the supervisor regarding personal computers and related measures as defined by the supervisor.
• Provides accurate, timely documentation of expenses and other information as requested.
• Provides input or recommendations to the department budget.
• Researches and analyzes various topics and function of the department.
• Performs other duties as assigned by supervisor or designate.

Qualifications

• Two-year degree in Computer Technology or the equivalent in work experience.
• Four-year Computer Technology degree preferred.
• Knowledge of Windows desktop PC’s is essential.
• Experience managing additional OS’s such as OSX, iOS, Android, iPadOS, and others preferred.
• Experience working with computers in a WAN environment is helpful.
• Working knowledge of Microsoft Office and O365, Internet, email and SAP software preferred.

Competencies

• Passionate about customer service with excellent interpersonal, written, and verbal communication skills.
• Ability to effectively plan, organize, and execute with strong time management.
• Excellent customer service skills including being competent, accurate, responsive, and engaged.
• Requires independent judgment and decision making within area of expertise; expected to provide recommendations on decisions of a material nature.
• Ability to meet goals, timelines, and outcomes on projects.
• Ability to interact and collaborate with customers, various departments, and management levels.
• Demonstrated specialized working knowledge of a specific department.
• Ability to problem solve using applied knowledge.
• Critical thinking and problem-solving skills.

Job Type: PART TIME

Pay: $20.00 per hour

Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.