Part-Time IT Services Technician – Help Desk & Support

NerdsToGo Bellevue WA; Chicago (IL); On-site; USD 34,440 - 41,328; Part time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

NerdsToGo is seeking a part-time IT Services Technician to join our team, working 20-30 hours per week during business hours. This role focuses on delivering high-quality customer service and technical support for residential and small business customers.

The technician must work independently and manage a variety of technical tasks. Responsibilities include in-store, phone, and on-site consultations, PC/Mac maintenance, Microsoft 365 administration, data recovery, software upgrades, network

Qualifications

• Associate's degree in a technology-related field, or equivalent experience.
• Minimum of 2 years of experience providing technical support.
• Knowledge of PC troubleshooting and repair.
• Strong communication and customer service skills.
• Familiarity with Windows OS and experience with Mac and Apple products.
• Knowledge of Office suite (Word, Excel, PowerPoint, and Outlook).
• Valid driver's license and clean driving record.

Responsibilities

• Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Perform PC and Mac hardware and software troubleshooting, repair, and maintenance.
• Assist with Microsoft 365 administration, including user management, basic security settings, and application configuration.
• Execute data recovery and loss prevention tasks.
• Upgrade and install software, ensuring compatibility and optimal performance.
• Perform network installation and maintenance (wired, wireless, LAN, WAN).
• Manage virus protection and Spyware/Adware removal.
• Enhance security solutions for home and small business technology.
• Deliver one-on-one training for customers on various technology topics.
• Collaborate with Senior Technicians, seeking guidance and support when needed.

Skills

Strong communication

PC troubleshooting

Windows/mac experience

Office suite knowledge

Customer service

Education

Associate degree or equivalent experience

Job description

NerdsToGo is seeking a part-time IT Services Technician to join our team, working 20-30 hours per week during business hours. This role focuses on delivering high-quality customer service and technical support for residential and small business customers.

The technician must work independently and manage a variety of technical tasks. Responsibilities include in-store, phone, and on-site consultations, PC/Mac maintenance, Microsoft 365 administration, data recovery, software upgrades, network