Part-Time IT Support Specialist — Hybrid & Impactful

Paycom; Atlanta (GA); Hybrid; USD 41,000 - 48,000; Part time

Benefits offered by this job

Paid parking or MARTA pass

Wellness rooms

Engagement activities

Job summary

The Community Foundation for Greater Atlanta is seeking a Part-Time IT Support Specialist to provide frontline technical support for staff, ensuring reliable operation of desktops, laptops, and conferencing systems. You will be the first point of contact for hardware, software, and connectivity issues and assist with basic AD/Microsoft 365 administration.

We value strong customer service, clear communication, and the ability to explain technical issues in plain language.

Qualifications

• Associate's degree in Information Technology or related field, or equivalent hands-on experience.
• 1–2 years of experience providing desktop/helpdesk support in an office environment.
• Working knowledge of Windows and/or macOS, Microsoft 365, and common office hardware (printers, scanners, video conferencing equipment).
• Strong customer service orientation and ability to explain technical issues in plain language.
• Ability to lift and move IT equipment (up to 25 lbs) as needed.
• Demonstrated success in building and maintaining constructive partnerships with colleagues.
• Commitment to CFGA mission and values.

Responsibilities

• Provide first-line helpdesk support for hardware, software, printing, and connectivity issues via phone, email, and ticketing system.
• Set up and configure new employee workstations, accounts, and mobile devices; process equipment returns for departing staff.
• Perform routine maintenance, patching, and updates on desktops, laptops, and peripherals.
• Support audio/video and conferencing technology for meetings and events.
• Maintain accurate inventory of IT hardware, software licenses, and equipment assignments.
• Assist with basic user account administration in Active Directory/Microsoft 365 under IT policy guidance.
• Document recurring issues and resolutions to build out an internal knowledge base.
• Escalate complex technical issues to the Managing Director of IT or appropriate vendor/support partner.
• Support basic conference room and office technology troubleshooting during business hours.

Skills

Helpdesk support

Customer service

Windows

macOS

Microsoft 365

Education

Associate's degree in Information Technology or related field

Tools

Active Directory

Microsoft 365

Printers

Video conferencing equipment

Job description

The Community Foundation for Greater Atlanta is seeking a Part-Time IT Support Specialist to provide frontline technical support for staff, ensuring reliable operation of desktops, laptops, and conferencing systems. You will be the first point of contact for hardware, software, and connectivity issues and assist with basic AD/Microsoft 365 administration.

We value strong customer service, clear communication, and the ability to explain technical issues in plain language.