IT Support Specialist (Part-Time)

Paycom; Atlanta (GA); Hybrid; USD 41,000 - 48,000; Part time

Benefits offered by this job

Paid parking or MARTA pass

Wellness rooms

Engagement activities

Job summary

The Community Foundation for Greater Atlanta is seeking a Part-Time IT Support Specialist to provide frontline technical support for staff, ensuring reliable operation of desktops, laptops, and conferencing systems. You will be the first point of contact for hardware, software, and connectivity issues and assist with basic AD/Microsoft 365 administration.

We value strong customer service, clear communication, and the ability to explain technical issues in plain language.

Qualifications

• Associate's degree in Information Technology or related field, or equivalent hands-on experience.
• 1–2 years of experience providing desktop/helpdesk support in an office environment.
• Working knowledge of Windows and/or macOS, Microsoft 365, and common office hardware (printers, scanners, video conferencing equipment).
• Strong customer service orientation and ability to explain technical issues in plain language.
• Ability to lift and move IT equipment (up to 25 lbs) as needed.
• Demonstrated success in building and maintaining constructive partnerships with colleagues.
• Commitment to CFGA mission and values.

Responsibilities

• Provide first-line helpdesk support for hardware, software, printing, and connectivity issues via phone, email, and ticketing system.
• Set up and configure new employee workstations, accounts, and mobile devices; process equipment returns for departing staff.
• Perform routine maintenance, patching, and updates on desktops, laptops, and peripherals.
• Support audio/video and conferencing technology for meetings and events.
• Maintain accurate inventory of IT hardware, software licenses, and equipment assignments.
• Assist with basic user account administration in Active Directory/Microsoft 365 under IT policy guidance.
• Document recurring issues and resolutions to build out an internal knowledge base.
• Escalate complex technical issues to the Managing Director of IT or appropriate vendor/support partner.
• Support basic conference room and office technology troubleshooting during business hours.

Skills

Helpdesk support

Customer service

Windows

macOS

Microsoft 365

Education

Associate's degree in Information Technology or related field

Tools

Active Directory

Microsoft 365

Printers

Video conferencing equipment

Job description

Community Foundation for Greater AtlantaIT Support Specialist (Part-Time)POSITION: Part-Time, Non-Exempt (up to 25/hrs/week)DEPARTMENT: Information TechnologyREPORTS TO: Managing Director, Information TechnologyAbout the OrganizationA FOUNDATION BUILT ON GREATER ATLANTA’S FUTUREThe Community Foundation for Greater Atlanta is one of the nation's largest community foundations, with over $1.7 billion in assets and more than seven decades of philanthropic leadership. Through grants, donor services, and civic partnerships, CFGA advances equity and opportunity across 23 counties in the Greater Atlanta region.Our Information Technology team enables that mission by ensuring the Foundation's systems, data, and applications operate with the rigor and reliability our work demands. We are seeking a Senior Applications & Data Analyst who brings technical depth and a collaborative spirit to help us build a more connected, data-informed organization.The RoleWHAT YOU’LL DOThe Part-Time IT Support Specialist provides frontline technical support to Community Foundation staff, ensuring reliable day-to-day operation of desktops, laptops, mobile devices, printers, conferencing systems, and general office technology. This role is the first point of contact for hardware, software, and connectivity issues, and works closely with the IT Director and other IT staff to maintain a secure, well-functioning technology environment for a small-to-mid-size nonprofit office.Key ResponsibilitiesProvide first-line helpdesk support for hardware, software, printing, and connectivity issues via phone, email, and ticketing system.Set up and configure new employee workstations, accounts, and mobile devices; process equipment returns for departing staff.Perform routine maintenance, patching, and updates on desktops, laptops, and peripherals.Support audio/video and conferencing technology for meetings and events.Maintain accurate inventory of IT hardware, software licenses, and equipment assignments.Assist with basic user account administration in Active Directory/Microsoft 365 under IT policy guidance.Document recurring issues and resolutions to build out an internal knowledge base.Escalate complex technical issues to the Managing Director of IT or appropriate vendor/support partner.Support basic conference room and office technology troubleshooting during business hours.QualificationsWHAT YOU BRINGAssociate's degree in Information Technology or related field, or equivalent hands-on experience.1-2 years of experience providing desktop/helpdesk support in an office environment.Working knowledge of Windows and/or macOS, Microsoft 365, and common office hardware (printers, scanners, video conferencing equipment).Strong customer service orientation and ability to explain technical issues in plain language.Ability to lift and move IT equipment (up to 25 lbs) as needed.Demonstrated success in building and maintaining constructive partnerships with colleagues.Commitment to the CFGA mission of equity and shared prosperity for all.PreferredCompTIA A+ certification or equivalent.Experience supporting a nonprofit or small-office environment.Basic familiarity with networking concepts (Wi-Fi, VPN, printers/network shares).HOW YOU WORKAnalytical & Systems Thinking - Approaches problems with structured curiosity — models data flows, traces root causes, and designs solutions that hold over time.Stakeholder Partnership - Builds trust with finance, program, and grants staff by listening first. Speaks plainly about what systems can and cannot do.Technical Versatility - Spans infrastructure, applications, and analytics without losing depth in any — moving between a cloud console and a data model in the same afternoon.Proactive Improvement - Identifies process gaps before they become incidents. Brings a short-list of solutions, not just a problem statement.Mission Alignment - Understands that data accuracy and system reliability directly support CFGA's ability to serve Greater Atlanta communities.HYBRID SCHEDULEThe Community Foundation operates in a hybrid working environment with staff working in-office three days per week and the opportunity to work two days remote per week if in good standing.COMPENSATION & BENEFITSTo be determined based upon experience and qualifications within the anticipated hourly wage range of $30 - $35 per hour. This position is non-exempt, and the employee will be able to access select benefits:BenefitsPaid parking or a monthly MARTA passTwo Wellness Rooms for mental health with self-care itemsFun monthly employee engagement activitiesTO APPLYSubmit your resume and a brief cover letter through our website.Note: Only applications submitted through our website will be accepted. Due to the volume of candidates, we are unable to provide status updates to applicants or accommodate phone calls or walk-ins regarding open positions.The Community Foundation for Greater Atlanta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Community Foundation for Greater Atlanta values diversity and inclusion; we honor the diverse needs, strengths, voices, and backgrounds of all individuals in our regional community.Role Posted: September 25, 2026