Part-Time IT Support Specialist – Campus Tech Help

GILA COUNTY COMMUNITY COLLEGE DISTRICT; Globe (AZ); On-site; USD 26,000 - 30,000; Part time

Job summary

Gila County Community College District is seeking a Part-time Information Tech Support Specialist on Globe Campus to provide tech support for College hardware and software, respond to stakeholder inquiries, and assist with IT operations.

The role requires at least two years of Microsoft 365 experience, IT education or certs, strong customer service skills, and the ability to obtain a Level 1 Fingerprint Clearance Card. Work is on-site at the Globe Campus.

Qualifications

• Two or more years of direct experience with Microsoft 365 products and related technologies.
• Education or certification in information technology.
• Excellent interpersonal and customer service skills.
• Able to pass a background screening and obtain Level 1 Fingerprint Clearance Card.

Responsibilities

• Provide information technology support to College stakeholders to ensure efficient and productive use of College hardware and software.
• Respond promptly to phone calls, emails, and in-person questions/requests for support from College stakeholders.
• Assist the IT Administrator with hardware and software inventory control and utilization processes.
• Organize, plan, and prioritize work and workflows following guidelines established withing the IT and business departments.
• Maintain confidentiality and security of all information within the College.
• Develop constructive and cooperative working relationships with supervisors, co-workers, and other College stakeholders and provide professional information technology assistance.
• Participate in information technology training initiatives at various levels throughout the College including but not limited to assisting the IT Administrator conduct online or in-person training or personally provide training sessions with individuals or groups as needed.
• Understand and follow College policies and procedures; assist others in understanding and following College policies and procedures.

Skills

Microsoft 365

Customer service

Interpersonal skills

Background check ready

Education

IT education or certification

Job description

Gila County Community College District is seeking a Part-time Information Tech Support Specialist on Globe Campus to provide tech support for College hardware and software, respond to stakeholder inquiries, and assist with IT operations.

The role requires at least two years of Microsoft 365 experience, IT education or certs, strong customer service skills, and the ability to obtain a Level 1 Fingerprint Clearance Card. Work is on-site at the Globe Campus.