Part-Time IT Support Specialist

Ambition Preparatory Charter School; Jackson (AL); On-site; USD 25,000 - 39,000; Part time

Job summary

Ambition Preparatory Charter School in Jackson, MS is seeking a part-time IT Specialist to support staff with hardware, software, and networking issues. Reports to the Business Associate/Operations team. The role requires patient instruction and clear communication to keep systems functioning smoothly.

Responsibilities include troubleshooting, guiding users step-by-step, remote support, and maintaining inventory and documentation. Bachelor’s degree preferred; US work authorization required.

Qualifications

• Proven work experience in desktop/technical support roles.
• Bachelor’s Degree preferred.
• Background check required; US work authorization.
• Experience with Windows/Linux/Mac environments and devices like printers/scanners.

Responsibilities

• Address user tickets regarding hardware, software and networking issues.
• Walk staff through installing applications and peripherals.
• Provide remote troubleshooting and guided instructions.
• Create and maintain technical documentation and logs.
• Escalate unresolved issues to higher support levels.

Skills

Desktop support

Technical support

Remote troubleshooting

Customer service

Network security

Education

Bachelor’s Degree

Tools

Windows OS

Linux OS

Mac OS

Job description

Ambition Preparatory Charter School in Jackson, MS is seeking a part-time IT Specialist to support staff with hardware, software, and networking issues. Reports to the Business Associate/Operations team. The role requires patient instruction and clear communication to keep systems functioning smoothly.

Responsibilities include troubleshooting, guiding users step-by-step, remote support, and maintaining inventory and documentation. Bachelor’s degree preferred; US work authorization required.