IT Support Specialist | Jackson, MS | Onsite

Info Origin Inc; Jackson (MS); On-site; USD 42,000 - 56,000; Full time

Job summary

Info Origin Inc in Jackson, MS is seeking an experienced Desktop Support Technician to provide hands-on IT support to end users onsite. The role focuses on Windows, Microsoft 365, hardware and user assistance.

Responsibilities include on-site and remote support, troubleshooting desktops, laptops, printers, configuring AD accounts, logging tickets, and preparing equipment for new hires. Ideal candidates have 1–4 years of IT support experience and strong customer service.

Qualifications

• 1–4 years of IT Support/Desktop Support experience.
• Windows 10/11 experience.
• Microsoft Office/Microsoft 365.
• Desktop, laptop, and printer troubleshooting.
• Basic Active Directory/Azure AD knowledge.
• Basic networking: DNS, DHCP, TCP/IP.
• Strong communication and customer service skills.

Responsibilities

• Provide onsite and remote IT support to employees.
• Troubleshoot desktops, laptops, printers, monitors, and mobile devices.
• Install and configure Windows and Microsoft 365 applications.
• Support Active Directory/Azure AD user accounts and permissions.
• Respond to help desk requests by phone, chat, and in person.
• Log and resolve issues using ticketing systems.
• Set up equipment and accounts for new employees.
• Maintain IT hardware and software inventory.
• Escalate complex issues to senior system/network administrators.

Skills

IT Support

Desktop Support

Windows 10/11

Microsoft 365

Troubleshooting

AD/Azure AD

DNS

DHCP

TCP/IP

Communication skills

Customer service

Tools

Active Directory

Azure AD

PowerShell

Microsoft 365 Admin Center

Ticketing systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Specialist || Jackson, MS || Onsite

Jackson, MS, US

2 days ago Requisition ID: 2069

We are looking for an experienced Desktop Support Technician to provide technical support to end users. The ideal candidate will have hands‑on experience troubleshooting computers, laptops, printers, mobile devices, Windows, and Microsoft 365.

Responsibilities:

• Provide onsite and remote IT support to employees.
• Troubleshoot desktops, laptops, printers, monitors, and mobile devices.
• Install and configure Windows and Microsoft 365 applications.
• Support Active Directory/Azure AD user accounts and permissions.
• Respond to help desk requests by phone, chat, and in person.
• Log and resolve issues using ticketing systems.
• Set up equipment and accounts for new employees.
• Maintain IT hardware and software inventory.
• Escalate complex issues to senior system/network administrators.

Required:

• 1–4 years of IT Support/Desktop Support experience.
• Windows 10/11 experience.
• Microsoft Office/Microsoft 365.
• Desktop, laptop, and printer troubleshooting.
• Basic Active Directory/Azure AD knowledge.
• Basic networking: DNS, DHCP, TCP/IP.
• Strong communication and customer service skills.

Preferred: CompTIA A+, Network+, Microsoft certifications, and PowerShell experience.

Bottom line: This is a hands‑on Level 1/Level 2 IT support role, focused mainly on Windows + hardware + Microsoft 365 + user support + basic networking/Active Directory.