Part-Time IT Support Engineer (Desktop & Network)

Ambition Prep; Jackson (MS); On-site; USD 18,000 - 28,000; Part time

Job summary

Ambition Preparatory Charter School in Jackson, MS seeks an IT Specialist for part-time support across hardware, software, and networking.

You will guide staff through installations, troubleshoot, inventory and documentation, and escalate unresolved issues. The role requires a customer‑oriented, proactive problem solver who can work in a fast-paced school environment and partner with administration to keep technology functioning.

Qualifications

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Bachelor’s Degree preferred
• Background check required
• US Authorization to work
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude

Responsibilities

• Addressing user tickets regarding hardware, software and networking issues
• Guiding users with simple, step-by-step instructions
• Testing alternative pathways until issues are resolved
• Recording technical issues and solutions in logs and creating manuals
• Directing unresolved issues to the next level of support personnel
• Following up with clients to ensure systems are functional
• Reporting customer feedback and potential product requests

Skills

Desktop Support

Technical Support

Problem Solving

Multitasking

Customer Service

Education

Bachelor’s Degree

Tools

Windows

Linux

Mac OS

Printers

Scanners

Job description

Ambition Preparatory Charter School in Jackson, MS seeks an IT Specialist for part-time support across hardware, software, and networking.

You will guide staff through installations, troubleshoot, inventory and documentation, and escalate unresolved issues. The role requires a customer‑oriented, proactive problem solver who can work in a fast-paced school environment and partner with administration to keep technology functioning.