Part-Time Desktop Support Engineer

Socket.dev; Jackson (MS); On-site; USD 25,000 - 39,000; Part time

Job summary

Ambition Preparatory Charter School is seeking an IT Specialist (part-time) to address hardware, software, and networking issues for staff. The role requires guiding users through installations, diagnosing problems, and providing clear, actionable remote support.

The candidate should have hands-on experience with Windows, Linux, and macOS, strong problem-solving abilities, and a customer-focused mindset. Background checks and US work authorization are expected, with a start in a startup

Qualifications

• Must have hands-on experience with Windows, Linux, and macOS environments.
• Ability to perform remote troubleshooting and provide clear, step-by-step instructions.
• Customer-oriented attitude with strong problem-solving skills.

Responsibilities

• Addressing user tickets regarding hardware, software and networking issues.
• Guiding users with step-by-step instructions and remote troubleshooting.
• Recording issues and solutions and creating documentation and manuals.
• Directing unresolved issues to higher-level support when needed.

Skills

OS environments

Remote troubleshooting

Customer service

Problem solving

Multitasking

Documentation

Education

Bachelor's Degree

Tools

Printers & scanners

Anti-virus software

Remote support tools

Job description

Ambition Preparatory Charter School is seeking an IT Specialist (part-time) to address hardware, software, and networking issues for staff. The role requires guiding users through installations, diagnosing problems, and providing clear, actionable remote support.

The candidate should have hands-on experience with Windows, Linux, and macOS, strong problem-solving abilities, and a customer-focused mindset. Background checks and US work authorization are expected, with a start in a startup