Part-Time IT Support Associate

boysgirlsclubsofwesternpennsylvania; Pittsburgh (Allegheny County); On-site; USD 29,000 - 34,000; Part time

Job summary

Boys & Girls Clubs of Western Pennsylvania (BGCWPA) is seeking a Part-Time IT Support Assistant to provide entry-level technology help across multiple locations. The role supports staff devices, printers, displays, and standard software, with duties including ticket response, device deployment, inventory, and basic AV setup.

The ideal candidate is dependable, organized, and patient, with a willingness to learn and to assist staff of varying technical abilities.

Qualifications

• High school diploma or equivalent is required.
• Basic understanding of computers, laptops, printers, and common office software.
• Strong customer service and clear communication skills.
• Ability to follow procedures, document work, and work independently.
• Willingness to travel between BGCWPA locations and lift equipment up to 40–50 pounds.

Responsibilities

• Respond to basic helpdesk tickets and staff technology requests with clear next steps.
• Troubleshoot common hardware/software issues on Windows devices, printers, and peripherals.
• Assist with onboarding/offboarding tasks and update inventory records.
• Provide basic user support for Google Workspace, Microsoft Office, Windows, ChromeOS, and iPadOS.
• Set up workstations, organize shared tech areas, and assist with AV needs for meetings.
• Travel to BGCWPA locations for on-site support and simple deployments.
• Document issues and communicate status to IT leads; escalate complex problems.

Skills

Customer service

Communication skills

Independent work

Organization

Travel-ready

Confidentiality

Attention to detail

Tech troubleshooting

Education

High school diploma or equivalent

Tools

Google Workspace

Microsoft Office

Windows OS

Job description

Boys & Girls Clubs of Western Pennsylvania (BGCWPA) is seeking a Part-Time IT Support Assistant to provide entry-level technology help across multiple locations. The role supports staff devices, printers, displays, and standard software, with duties including ticket response, device deployment, inventory, and basic AV setup.

The ideal candidate is dependable, organized, and patient, with a willingness to learn and to assist staff of varying technical abilities.