Part-Time IT Support Assistant - Hands-On Helpdesk

boysgirlsclubsofwesternpennsylvania; Pittsburgh (Allegheny County); On-site; USD 29,000 - 34,000; Part time

Job summary

Boys & Girls Clubs of Western Pennsylvania (BGCWPA) is seeking a Part-Time IT Support Assistant to provide entry-level technology support across multiple locations. You will assist with routine helpdesk tasks, device deployment, inventory, and AV setup, ensuring staff devices and peripherals are ready for daily operations.

The role emphasizes patient, service-oriented support, learning, and collaboration with the technology team.

Qualifications

• Basic understanding of computers, laptops, Chromebooks, iPads, printers, Wi-Fi, and common office software.
• Strong customer service skills and ability to work patiently with non-technical users.
• Ability to follow written instructions, established procedures, and checklists and document work completed.

Responsibilities

• Respond to basic helpdesk tickets and staff technology requests; gather relevant details, document troubleshooting steps, communicate status, and provide clear next steps.
• Troubleshoot common hardware and software issues involving Windows computers, laptops, Chromebooks, iPads, printers, monitors, docks, webcams, headsets, and other user-facing equipment.
• Assist staff with routine connectivity needs, including approved Wi-Fi connections, printers, displays, projectors, docking stations, and peripherals; elevate network or access issues requiring administrative intervention.
• Prepare and deploy new or replacement devices by labeling equipment, charging devices, connecting peripherals, completing approved basic configuration, verifying functionality, and distributing equipment.
• Support onboarding and offboarding technology tasks under the direction of the Director or Systems Administrator, including preparing assigned equipment, collecting returns, checking condition, and updating inventory records.
• Maintain accurate asset records for computers, tablets, phones, radios, cameras, monitors, accessories, and other equipment, including assigned user/site, asset tag or serial information, condition, movement, return, and disposition.
• Provide basic user support for Google Workspace, Microsoft Office, Windows, ChromeOS, and iPadOS, including routine application questions, approved updates, sign-in troubleshooting, and basic settings or peripheral configuration.
• Set up and organize workstations and shared technology areas, including monitors, docks, power supplies, keyboards, mice, cable routing, and equipment placement so spaces remain functional, safe, and orderly.
• Provide basic printer support by checking connections, paper and consumables, clearing simple jams, verifying print settings, and identifying when repair or vendor support is needed.
• Support audio/visual needs for meetings, trainings, events, and presentations by setting up and testing laptops, projectors, displays, speakers, microphones, cameras, and presentation connections.
• Perform routine equipment checks and basic preventative maintenance, including checking cables and chargers, identifying damaged equipment, confirming devices power on, and reporting repair or replacement needs.
• Organize technology storage areas, charging stations, spare equipment, cables, adapters, and accessories using clear labeling and orderly storage practices.
• Assist with technology moves and site setups by packing, transporting, installing, reconnecting, and testing equipment while following safe handling practices and established procedures.
• Create and update simple internal documentation, checklists, inventory notes, and staff how-to guides for common technology tasks using clear, non-technical language.
• Travel to BGCWPA locations as assigned to provide on-site support, complete deployments, troubleshoot routine issues, perform inventory checks, or assist with technology projects.
• Communicate recurring issues, equipment failures, inventory concerns, and unresolved support needs to the Director, Systems Administrator, or designated IT lead with sufficient detail for follow-up.
• Escalate complex, urgent, security-related, account-administeration, network, server, system-level, or policy-related issues to the appropriate IT lead rather than making unauthorized changes.
• Protect confidential staff, youth, organizational, account, and technology information encountered while providing support and follow BGCWPA expectations for privacy and appropriate access.
• Maintain a professional, patient, and customer-service-focused approach when supporting staff, youth-facing teams, leadership, and visitors, including explaining basic technology steps in an accessible manner.
• Attend required BGCWPA meetings and trainings and complete assigned technology tasks, special projects, site support, and other related duties within the scope of the position.
• Support a healthy and safe environment by handling, transporting, charging, storing, and disposing of technology equipment appropriately and reporting damaged equipment, unsafe cabling, or other hazards.

Skills

Basic IT knowledge

Customer service

Procedure literacy

Communication

Education

High school diploma

Tools

Google Workspace

Microsoft Office

Windows OS

Job description

Boys & Girls Clubs of Western Pennsylvania (BGCWPA) is seeking a Part-Time IT Support Assistant to provide entry-level technology support across multiple locations. You will assist with routine helpdesk tasks, device deployment, inventory, and AV setup, ensuring staff devices and peripherals are ready for daily operations.

The role emphasizes patient, service-oriented support, learning, and collaboration with the technology team.