Entry-Level IT Support Assistant (On-Site)

Boys-&-Girls-Clubs-of-Americ; Pittsburgh (Allegheny County); On-site; USD 29,000 - 34,000; Part time

Job summary

Boys & Girls Clubs of Western Pennsylvania invites applications for a Part-Time IT Support Assistant to provide entry-level technology support across BGCWPA locations. Working under the technology team, you will help keep staff devices, printers, displays, and other user-facing tech organized and ready for daily operations.

The ideal candidate is dependable, organized, patient, service-oriented, and eager to learn.

Qualifications

• High school diploma or equivalent required.
• Basic understanding of computers, hardware, and office software.
• Ability to follow written instructions, procedures, and checklists.
• Strong customer service and communication skills.
• Ability to travel between BGCWPA locations as needed.
• Ability to lift and carry technology equipment up to 40-50 pounds.

Responsibilities

• Respond to basic helpdesk tickets and document steps taken.
• Troubleshoot hardware and software on staff devices (Windows, Chromebooks, iPads, printers, displays).
• Assist with routine connectivity and printer needs; escalate when needed.
• Prepare and deploy new or replacement devices and manage basic inventory.
• Support onboarding/offboarding tasks and update asset records.
• Provide basic user support for Google Workspace, MS Office, Windows, ChromeOS, and iPadOS.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Teamwork

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Windows OS

Chromebooks

Google Workspace

Microsoft Office

Printers and peripherals

iPads

Network basics

Job description

Boys & Girls Clubs of Western Pennsylvania invites applications for a Part-Time IT Support Assistant to provide entry-level technology support across BGCWPA locations. Working under the technology team, you will help keep staff devices, printers, displays, and other user-facing tech organized and ready for daily operations.

The ideal candidate is dependable, organized, patient, service-oriented, and eager to learn.