Part-Time IT Helpdesk Assistant

Boys & Girls Clubs of Western Pennsylvania; Pittsburgh (Allegheny County); On-site; USD 29,000 - 34,000; Part time

Job summary

Boys & Girls Clubs of Western Pennsylvania is seeking a Part-Time IT Support Assistant to provide hands-on technology support across BGWPA locations. You’ll help keep staff devices, printers, and displays functioning, support routine helpdesk requests, and assist with device deployment and inventory.

The role emphasizes learning and service to staff with varying technical abilities. The position is up to 29 hours per week, hourly/non-exempt, at $21–$25 per hour, and requires travel between BGWPA

Qualifications

• High school diploma or equivalent is required.
• Basic understanding of computers, networks, and common office software.
• Strong customer service and communication skills are essential.
• Ability to travel between BGWPA locations as needed.

Responsibilities

• Respond to basic helpdesk tickets and staff requests; document steps and next actions.
• Troubleshoot hardware and software on Windows, Chromebooks, iPads, printers, and displays.
• Assist with routine connectivity needs and escalate network issues requiring admin involvement.
• Set up and deploy new devices; verify functionality and update inventory records.
• Provide on-site support at multiple BGWPA locations as assigned and assist with technology projects.

Skills

Strong customer service

Excellent communication

Willing to travel between locations

Organizational skills

Patience with non-technical users

Education

High school diploma or equivalent

Tools

Google Workspace

Microsoft Office

Windows

ChromeOS

iPadOS

Job description

Boys & Girls Clubs of Western Pennsylvania is seeking a Part-Time IT Support Assistant to provide hands-on technology support across BGWPA locations. You’ll help keep staff devices, printers, and displays functioning, support routine helpdesk requests, and assist with device deployment and inventory.

The role emphasizes learning and service to staff with varying technical abilities. The position is up to 29 hours per week, hourly/non-exempt, at $21–$25 per hour, and requires travel between BGWPA